Site Reliability Engineer

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

In 2022, Edward Jones invested $ 1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test and learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

Edward Jones is looking for a Site Reliability Engineer (SRE) who will drive and enable system reliability and performance monitoring for the Operational Data Platform using application performance monitoring and other tools. As a Site Reliability Engineer, you will drive performance, enhance data usage and analysis for the firm to identify areas of opportunity for providing better service and systems to our end users. You will help proactively identify system issues and run change/resolution to ensure stability of business-critical applications.

What You Will Do:

• You will define, configure, and enable alerting and monitoring for the Operational Data Platform.
• You will monitor application or platform performance using APM and other monitoring tools to isolate the fault domain and identify root cause of performance issues.
• You will be part of a 24x7x365 support team whose focus is to work together to resolve problems as they arise and then to implement solutions to prevent the same incidents from occurring again.
• Understand the priority of each environment, the urgency, and the different types of issues that arise, taking actions to investigate and quickly resolve.
• Perform advanced troubleshooting of incidents in mission-critical systems and participate in preventative problem management activities.
• Guide and mentor teams on observability, scalability, and resiliency of platforms.
• Participate in the analysis, design, develop, testing, and implementation activities within the areas of responsibility.
• Work across departments for issue awareness and troubleshooting through resolutions.
• Engage and communicate with the ODP development teams (API, ETL, Data Platform) the plans for monitoring and alerting. Receive their buy-in and sign-off on approach and implementations.
• You will ensure the appropriate SLA/SLO dashboards are developed.

What Experience you Need:

• 5+ years' experience in software, infrastructure, or platform engineering with a combination of the following:
  • Production support and operations
  • Performance Testing/Tuning/Monitoring, maximizing system uptime and availability, ensuring functional and performance SLAs
  • Experience in Agile Methodologies and processes
  • Experience representing technical viewpoints to diverse audiences and making prudent and making prudent and timely technical risk decisions
  • Experience developing automation

What Could Set You Apart:

• Monitoring platforms, frameworks & patterns such as Dynatrace, Splunk, Azure Monitor, and Grafana experience
• Expertise in troubleshooting and investigating issues in Java, Azure, SQL MI, API technologies, and Kubernetes
• 3+ years of experience with DevOps tools, in Ansible, Artifactory, Git and Jenkins
• Highly proficient at shell and python scripting, Linux commands, Jenkins jobs and CICD setup

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: