Site Success Lead

***This is a fully remote opportunity for qualified professionals in the Pacific time-zone. Travel to sites required of up to 1 time per month***

We are empowering the fight against incurable disease.

SiteRx is a software that gives patients hope. Today, the "best" option for a patient diagnosed with an incurable disease is a prescription that, at most, temporarily improves symptoms. In the face of this stark prognosis, an alternative option provides an avenue for hope: clinical trials.

Your Mission:

We are looking for a talented and motivated Site Success Lead to join our team. We're based in New York City, but we are looking for someone based on the west coast to cover our sites in that territory.

At SiteRx, we work closely with clinical research sites to make sure they can seamlessly and efficiently screen our patient referrals for research studies. We help them improve their care to incoming referrals and guide their experience using SiteRx's Site Console, a product designed specifically for research sites.

When sites succeed, SiteRx succeeds. As the Site Success Lead, you will have ownership of all functions of SiteRx related to onboarding, retaining, engaging, and optimizing the experience of sites as members of the SiteRx Network.

If you are a curious, motivated person and are looking to make an immediate impact at an exciting startup, please get in touch!

About You and The Role:

• Become a champion for our sites - monitor and ensure that we're supporting and empowering sites to succeed at all times across the company
• Become the SiteRx patient advocate for each referral sent to sites, including interacting on a daily basis with research and recruitment personnel at sites
• Cultivate and grow long-term relationships with sites within our network, understanding opportunities and proactively addressing pain points
• Work collaboratively across the operations, patient success, and physician success teams to maximize the SiteRx patient experience at the site level
• Discover opportunities to develop new initiatives to improve the site user experience
• Travel up to 25% of the time.

Your Skills:

• You are passionate about working hands-on to improve the clinical research patient experience at research sites, particularly in an external-facing role
• You are energized by the prospect of being a foundational employee at a transformative healthcare technology startup, and embrace the fast-moving and unstructured environment associated with this process
• You have the personality and communication skills to work collaboratively across all customer success functions of an organization
• You understand research sites and are excited to partner with them. Ideally you have worked at a research site or adjacent to research sites in a past role
• Previous experience at startups in digital health or clinical research a plus

About Us:

SiteRx is a fast-paced and motivated company that operates with the urgency and pace needed to cure currently incurable diseases. SiteRx strives to employ and reward individuals who challenge themselves and the status quo, constantly reimagining processes and driving efficiencies both within the business and with our relevant industry partners. SiteRx works to provide each employee with the tools to grow personal skillsets and fast track career development within the company.

Among other benefits, we offer our employees:

• Knowledge that you're making a real contribution toward the cure for Alzheimer's Disease and other neurodegenerative illnesses
• Highly competitive salary and compensation structure
• Flexible PTO
• Paid Sick Leave
• Health, Vision, and Dental Insurance Coverage
• Life and AD&D Insurance
• FSA/HSA
• 401(k)
• Commuter Benefits
• Parental Leave