Job details

Customer Support Specialist II (Remote - US)

Skilljar is seeking a Customer Support Specialist II (aka Product Support Specialist) to join our growing Support team. We're looking for a conscientious self-starter who enjoys wearing multiple hats and thrives in a dynamic environment.

Skills

Effective verbal and written communication skills
Ability to multi-task and prioritize effectively
Experience working with HTML, CSS, and Javascript is highly preferred

Responsibilities

Serve as a contact for customer-facing support and technical requests
Own product-related inquiries through to resolution
Demonstrate product knowledge and customer service skills to provide guidance and solutions
Maintain high customer satisfaction to increase retention and drive expansion
Support Customer Success team with technical configuration and integration set up
Contribute to the creation of customer and internal-facing help documentation
Collaborate with various teams and drive agile prioritization

Benefits

Comprehensive coverage for dental, vision, disability, and basic life insurance
Paid parental leave
Flexible time off policy
401(k) savings plan, stock options, and more

To read the complete job description, please click on the ‘Apply’ button

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CEO of Skilljar

Sandi Lin

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By Skilljar

Skilljar is an external Learning Management System that empowers GTM teams to build a scalable learning program that is amplified by customer insights.

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

51-200

LOCATION

Hybrid, based in Seattle, WA