Concession Shop Leader - White Plains (inside Bloomingdale's)

As a Concession Shop Leader at SKIMS in White Plains, your primary responsibilities include overseeing all store activities, driving sales results, managing operations, and ensuring an exceptional customer experience. You'll be tasked with developing a team that embodies SKIMS' ethos, implementing effective visual merchandising, and maintaining operational standards. This leadership role involves coaching and inspiring your team, managing inventory, and ensuring profitability through effective analysis of business trends.

To qualify for the Concession Shop Leader position at SKIMS, candidates should have at least 4 years of leadership experience within a department store setting, preferably in a concession model. Strong communication, organizational, and problem-solving skills are essential, along with a proven track record of building and developing effective retail teams. Candidates should also possess a good understanding of customer service principles and visual merchandising to excel in this role.

At SKIMS, the work environment for a Concession Shop Leader is vibrant and collaborative, fostering a culture of innovation and teamwork. You'll work closely with both SKIMS and Bloomingdale's employees, creating a customer-centric atmosphere. The focus is on nurturing an inclusive environment that reflects the diverse communities we serve, ensuring that every team member feels valued and empowered to contribute their best.

The Concession Shop Leader at SKIMS plays a crucial role in the development of team members by coaching, motivating, and crafting individualized development plans. You will support career growth initiatives and enable succession planning to ensure that every team member has the opportunity to thrive. By fostering a supportive and empowering environment, you’ll help build a team that is not only skilled but also deeply committed to the brand’s mission.

Success as a Concession Shop Leader at SKIMS hinges on strong leadership abilities, operational proficiency, and excellent communication skills. Candidates should be detail-oriented with a passion for visual merchandising and customer service excellence. Moreover, flexibility to work varied schedules, including evenings and weekends, along with robust problem-solving capabilities and team management skills, are also critical to thrive in this role.

When discussing your leadership style, emphasize a collaborative and people-first approach. Highlight your ability to motivate and inspire your team while ensuring they feel valued and empowered. Share specific examples of how you've successfully led teams in the past, fostering a positive environment conducive to growth and performance.

To ensure exceptional customer experiences, focus on creating a customer-first culture within your team. Provide examples of training methods you've used to instill service excellence in your staff. Discuss how you gather customer feedback to improve service strategies and ensure that every interaction with the customer reflects the brand's values and high standards.

Explain your approach to inventory management by discussing systematic processes you’ve implemented in previous roles. Highlight methods such as regular inventory audits, effective stock room organization, and using sales data to anticipate inventory needs. Mention your familiarity with inventory management systems that help streamline this process.

When addressing coaching team members on sales goals, detail specific training sessions or initiatives you have introduced in the past that focus on selling behaviors and techniques. Highlight the importance of setting individual goals in alignment with team objectives, celebrating wins, and providing constructive feedback to enhance their selling skills.

Describe your conflict resolution strategy, emphasizing open communication and understanding. Talk through a hypothetical scenario to illustrate how you would mediate a situation, ensuring that each party feels heard and valued. Discuss how you would focus on finding a solution that strengthens team cohesion while maintaining a positive work environment.

When discussing your experience in visual merchandising, provide specific examples of successful displays or layouts you’ve created in past roles. Explain how you assess trends, customer preferences, and product presentation to ensure your store remains appealing and compelling to customers. Also, mention how you collaborate with your team to maintain these standards daily.

Share your methods for staying informed about retail trends, whether through industry publications, workshops, or networking events. Highlight how attending conferences or engaging with peers in the retail space can inspire your strategies. Discuss how this knowledge enables you to keep your store's offerings relevant and competitive.

Use the STAR method (Situation, Task, Action, Result) to frame your response when describing an operational improvement. Choose a relevant experience where your actions directly resulted in enhanced efficiency or profitability, and quantify the outcome when possible to illustrate your impact.

Discuss your analytical approach when using data to drive decisions. Provide examples of how you interpret sales trends and customer metrics to adjust strategies, optimize staffing, or enhance product offerings. Make it clear that data-driven decisions are crucial for achieving team goals and ensuring profitability.

In answering this question, convey a genuine passion for the brand and its mission, highlighting what specifically draws you to SKIMS. Discuss your admiration for the innovative approach to fashion and customer service and how you believe your skills and experience will enable you to contribute meaningfully to the brand's success.