Concession Team Member (Full Time) - Glendale (inside Bloomingdale's)

As a Concession Team Member at SKIMS in Glendale, your primary responsibilities include providing exceptional customer service, leveraging product knowledge to assist with sales and styling, processing transactions, and maintaining the overall presentation of the shop. You'll create and foster emotional connections with customers while educating them about our brand's mission and values. Flexibility in working across various shop zones and maintaining a clean shop environment are also key duties.

To apply for the Concession Team Member position at SKIMS, candidates must be at least 18 years old and possess experience in retail, sales, or the service industry. Candidates should exhibit strong communication skills, a customer-first mindset, the ability to multitask in a fast-paced environment, and a genuine passion for helping others. A keen interest in SKIMS products and values is also beneficial in this role.

The pay rate for a Concession Team Member at SKIMS in Glendale is competitively set at $23 per hour. This reflects our commitment to attracting talented individuals who are dedicated to enhancing the customer experience and embodying our brand values.

As a Concession Team Member at SKIMS, you can expect a fast-paced and dynamic work environment. You'll be part of a collaborative team dedicated to delivering excellent customer service while fostering a positive and inclusive atmosphere. We believe in celebrating diversity and creating a workplace that reflects the communities we serve.

A Concession Team Member at SKIMS has many opportunities for growth within the company. By showcasing exceptional communication skills, a strong understanding of our products, and a commitment to customer service, you can advance to roles with more responsibilities in operations or management. Additionally, we encourage continuous learning and development, helping you to grow your career in the retail sector.

When discussing your retail experience, focus on specific roles where you provided customer service. Highlight situations where you resolved customer issues or positively influenced their shopping experience. Relate this back to the Concession Team Member role by mentioning how your experience aligns with delivering exceptional customer service and embodying the values of SKIMS.

In dealing with an unhappy customer, express empathy and listen to their concerns without interrupting. Show that you're committed to finding a solution by asking clarifying questions. Respond with confidence and provide options that address their issue, assuring them that their experience matters, and follow up to ensure satisfaction.

Demonstrating knowledge of SKIMS is pivotal. Explain that SKIMS focuses on creating innovative underwear, loungewear, and shapewear that challenges traditional standards of comfort and style. Mention how their mission is to embrace diversity and inclusivity, which directly connects to your passion for the products and their values.

Share a specific instance where you successfully managed competing priorities, such as assisting multiple customers while restocking inventory. Detail how you organized your tasks and stayed focused on delivering quality service, demonstrating your ability to thrive under pressure, which is crucial for a Concession Team Member at SKIMS.

Describe your approach to styling as one that begins with understanding the customer’s needs and preferences. Explain the importance of asking questions and actively listening to provide tailored recommendations. Relate this to SKIMS' commitment to customer-centric solutions, emphasizing how your goal is to inspire confidence through your styling advice.

Discuss that teamwork in a retail setting means collaborating toward shared goals, respecting each team member’s strengths, and stepping in to help each other when needed. Highlight this as essential for creating a positive shopping experience, and relate this to the supportive and collaborative culture at SKIMS.

Your response should detail a proactive strategy where you regularly check for tidiness and organization throughout your shift. Emphasize the importance of taking ownership of your space and the positive impact it has on the customer experience at SKIMS, showing that you understand how presentation plays a role in retail.

Indicate that you view feedback as an opportunity for growth. Detail examples of how you have positively reacted to constructive criticism in the past, and how implementing feedback has helped you improve your performance. Relate this back to the SKIMS culture of continuous learning and improvement.

Express your excitement about SKIMS' innovative approach and commitment to diversity. Mention your admiration for their products and how their values resonate with you. This demonstrates that you are not just looking for a job, but you are passionate about contributing to a brand that aligns with your beliefs.

Discuss your techniques for prioritization, such as assessing immediate customer needs while also addressing inventory levels. Explain that creating a checklist or mentally sorting tasks based on urgency and importance allows you to stay organized and maintain a high level of service, which is critical for a Concession Team Member at SKIMS.