IT Help Desk Technician

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

We set new standards with our game-changing product and are a driving force within pop-culture. We are looking for an IT Helpdesk Technician to join us in advancing the industry forward. 

THIS IS A LOS ANGELES BASED POSITION

Role Overview:

As an IT Help Desk Technician, you will provide prompt and effective technical support to corporate and retail employees, ensuring seamless functionality across all IT systems. This role requires a high-energy individual who can multitask in a dynamic, fast-paced setting. Your main responsibility is to manage first-line response, analyze, and troubleshoot a variety of IT-related issues.

Essential Duties and Responsibilities:

·      Customer Service: Act as the initial contact for all internal technical support needs, including workstation hardware, software, network issues, and internet connectivity. Provide patient and friendly customer service, ensuring a positive experience for all users.

·      Technical Support: Perform remote and on-site troubleshooting using diagnostic techniques. Provide assistance for PC, MAC, printers, video conferencing systems, and other peripherals. Guide users through step-by-step solutions in a clear and concise manner.

·      System Maintenance and Upgrades: Responsible for the setup, maintenance, and upgrading of computer systems and software, ensuring the integration of new technologies and the reliability of existing ones. Monitor systems to ensure optimal performance.

·      Training and Documentation: Develop and maintain comprehensive guides and manuals to aid in user training and troubleshooting. Conduct training sessions for staff to enhance their understanding of systems and applications.

·      Problem Solving: Address problems that do not have pre-existing solutions by employing analytical and critical thinking skills to develop new troubleshooting processes.

·      Inventory Management: Manage an accurate inventory of all IT assets, including hardware and software components. Ensure sufficient resources are available to meet business needs.

·      Collaboration and Feedback: Work closely with IT management to improve service delivery and user satisfaction. Collect feedback from users to refine IT processes and support.

Requirements:

·      Experience with following solutions in a middle to large enterprise is a plus.

·       Account Administration

·       Software Patching

·       MDM

·       Hardware installation (Network/Phones/POS)

·       Ticketing system

·       Experience with the following Security platforms is also desirable.

·       Antivirus/AntiMalware

·       Email Filtering

·       Retail IT experience is a huge plus!

3-5 years of experience in a technical support role within a Microsoft and Mac/OS network environment.

Strong technical proficiency in PC and laptop hardware, Windows operating systems, Microsoft Office applications, and network troubleshooting.

Excellent interpersonal and communication skills, with the ability to explain technical details to non-technical users.

Demonstrated ability to work independently and as part of a team.

Willingness to travel up to 25% for site support and system deployment.

Benefits and Culture

·       100% Company Paid Healthcare (medical, dental, vision) 

·       Kind Body Fertility Benefits   

·       401(k) savings plan with up to 4% match 

·       Unlimited PTO  

·       Full Access to LinkedIn learning 

·       Employee Discounts  

Perks (HQ Location)

·       Free weekly catered lunch at HQ – M/W/Th  

·       Dog-Friendly office  

·       Free Swag Giveaways  

·       Annual Holiday Party  

·       Annual Summer Party  

·       Invitations to pop-ups and other company events  

·       Complimentary daily office snacks and beverages 

SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.