Store Leader (People & Culture) | NYC 5th Avenue

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

We set new standards with our game-changing product and are a driving force within pop-culture.

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear. As SKIMS continues to expand its retail presence. We are seeking an experienced and driven Store Leader with a strong focus on people, to drive the success and growth of our flagship NYC store.  

Job Summary: 

As the Store Leader of our flagship SKIMS store, you will be responsible for leading and developing a high-performing team to deliver an exceptional customer experience and drive business success. You will foster a positive, inclusive, and performance-driven culture where team members feel valued and inspired. The ideal candidate is a people-oriented leader with a passion for coaching, mentoring, and building strong teams that reflect the values and vision of SKIMS. 

Key Responsibilities: 

Team Leadership and Development: 

Lead, inspire, and develop a diverse and high-performing team of associates, supervisors, and department managers to achieve store goals and deliver exceptional customer service. 

Foster a positive and inclusive work environment that encourages collaboration, creativity, and accountability, promoting SKIMS’ core values. 

Conduct regular coaching sessions, performance evaluations, and feedback meetings to support team growth, skill development, and career advancement. 

Recruit, onboard, and train new team members to ensure a smooth integration into the SKIMS culture and operational standards. 

Employee Engagement and Retention: 

Create and implement engagement strategies to enhance team morale, job satisfaction, and retention rates. 

Recognize and reward high-performing team members to encourage excellence and maintain a motivated workforce. 

Develop and lead team-building activities, training programs, and development workshops to continuously build skills and knowledge. 

Customer Experience and Service Excellence: 

Champion the SKIMS customer experience by ensuring all team members are trained to provide personalized, attentive, and knowledgeable service. 

Address customer feedback and concerns promptly and professionally, turning potential issues into positive experiences. 

Act as a brand ambassador, setting the standard for customer interactions and creating a welcoming and inclusive shopping environment. 

Operational Excellence and Store Performance: 

Collaborate with the operations team to ensure all store processes, including inventory management, visual merchandising, and sales reporting, run smoothly and efficiently. 

Master Scheduling responsibilities and understanding of labor laws. 

Drive store sales and profitability by ensuring team members are knowledgeable about products, promotions, and company initiatives. 

Monitor and analyze sales performance, customer traffic, and other key metrics to identify opportunities for improvement and growth. 

Compliance and Safety: 

Ensure compliance with all company policies, procedures, and regulatory requirements, including health and safety standards, to maintain a safe and secure store environment. 

Conduct regular audits and reviews to ensure adherence to operational and safety standards. 

Qualifications: 

5+ years of experience in retail management with a strong focus on people management, team development, and customer service; experience in a flagship or high-volume location is highly desirable. 

Proven track record of building, leading, and developing high-performing teams in a dynamic retail environment. 

Exceptional interpersonal and communication skills, with the ability to inspire and motivate others. 

Strong problem-solving and conflict resolution skills, with a focus on creating positive outcomes. 

Ability to multitask, adapt to changing priorities, and work effectively in a fast-paced environment. 

Proficiency in Microsoft Office Suite, retail management software, and HR management systems. 

SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.