Sales Engineer (Solutions)

As a Sales Engineer (Solutions) at Skylo, your primary responsibilities include leading the integration of MNOs' network infrastructures with the Skylo Network, providing ongoing technical guidance and comprehensive training on NTN aspects, and collaborating with MNOs to ensure successful commercialization and feature enhancements. You will play a vital role in establishing Skylo as a trusted partner for MNOs while advocating for their feedback within the organization.

To be successful as a Sales Engineer (Solutions) at Skylo, candidates typically need 10-12 years of experience in telecommunications. You should demonstrate strong collaboration skills, excellent communication abilities, and deep technical knowledge of network elements like vRAN/ORAN and core networking infrastructure. Familiarity with LTE and various networking protocols is essential for this role, as is an analytical mindset.

Skylo is dedicated to employee development and offers comprehensive training programs for its Sales Engineers (Solutions). This includes technical training on NTN systems, regular workshops to discuss advancements in technology, and ongoing access to valuable resources. By ensuring the team is well-versed in the latest developments, Skylo empowers its Sales Engineers to excel in their roles and deliver exceptional support to MNOs.

At Skylo, a Sales Engineer (Solutions) will enjoy a dynamic work environment that blends collaboration with innovation. With a culture emphasizing inclusivity and a flexible approach, our team engages in open communications and teamwork. The majority of the work is conducted in our Mountain View office, where employees are expected to be onsite three days a week, allowing for face-to-face collaboration and relationship-building.

Skylo provides Sales Engineers (Solutions) with a once-in-a-lifetime opportunity to be at the forefront of developing and operating the world's first commercial direct-to-device satellite network. Being part of a pioneering company that connects millions of devices across continents, our Sales Engineers can expect to engage with advanced technologies and collaborate with a world-class team across various technical domains.

When answering, emphasize specific projects or roles where you successfully led MNO network integrations. Discuss your approach to collaboration, problem-solving, and the outcomes of these integrations—perhaps how they enhanced service offerings or customer satisfaction.

Highlight your training philosophies, including how you tailor training sessions for technical and non-technical audiences. Mention techniques you use to ensure content is not only learned but retained, and share examples of successful training you've conducted in the past.

Discuss your techniques for building relationships, such as regular check-ins, understanding their needs, and providing exceptional support. Illustrate your response with anecdotes that mirror your proactive relationship-building style and emphasizes trust.

Reflect on specific challenges that are relevant to the Sales Engineer role, such as navigating complex organizational structures or technical hurdles. Discuss your methodologies for overcoming these challenges, whether through strategic planning, collaboration, or innovative solutions.

Demonstrate your ability to distill complex concepts into everyday language. Use analogies and relatable examples to explain NTN networks, ensuring you convey your understanding while also showcasing your communication skills.

Detail your hands-on experience with these technologies, providing examples of projects or roles that have required such knowledge. Discuss your analytical skills in relation to these technologies, possibly referring to any specific successes or learning moments.

Discuss your commitment to continuous learning through professional organizations, online courses, webinars, or industry conferences. Mention how you apply newly acquired knowledge to your work and how you share insights with your team and clients.

Explain your time management strategies, possibly referencing specific tools or methods you employ to organize your responsibilities. Illustrate your ability to adapt by providing examples of how prioritization has led to meeting tight deadlines.

Share examples of the tools and technologies you're proficient with, emphasizing your practical experience setting up and managing networking infrastructure. Discuss any effective strategies you've used to troubleshoot or optimize performance in these environments.

Highlight your customer-centric approach by discussing how you actively listen to feedback, investigate the issues raised, and create actionable plans for enhancements. Reinforce your ability to advocate for MNO needs within your organization and ensure improvements are made.