Network support specalist

Smart IMS Inc, is providing Cybersecurity, Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to its customers in the Americas, Europe, Middle East, and Asia-Pacific. Smart IMS, a Microsoft Gold Certified Partner, Oracle Platinum Partner, AWS MSP Partner is a trusted technology and business partner delivering technology-enabled solutions to help companies grow their businesses and compete globally.

Job Description

Position Overview: We are seeking a skilled IT Support Specialist to join our dynamic team. The ideal candidate will possess either a CCNA or CCNP certification and have a strong background in network support and troubleshooting. This role is crucial for maintaining our IT infrastructure, ensuring smooth operations, and providing exceptional technical support to our staff.

Key Responsibilities:

• Provide technical support and troubleshoot network issues for end-users and internal teams.
• Maintain and monitor network systems, including routers, switches, and firewalls.
• Perform regular system updates, patches, and backups.
• Assist in the configuration and deployment of network hardware and software.
• Document technical procedures, network configurations, and support tickets.
• Collaborate with other IT staff to resolve complex technical issues.
• Ensure network security protocols are followed and assist in security audits.
• Respond to support requests promptly and provide exceptional customer service.

Qualifications:

• CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) certification is required.
• Proven experience in IT support, including network troubleshooting and configuration.
• Strong understanding of networking concepts, including TCP/IP, VLANs, and VPNs.
• Proficiency in using network diagnostic tools and software.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Experience with Windows and/or Linux server environments is a plus.

Qualifications:

• CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) certification is required.
• Proven experience in IT support, including network troubleshooting and configuration.
• Strong understanding of networking concepts, including TCP/IP, VLANs, and VPNs.
• Proficiency in using network diagnostic tools and software.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Experience with Windows and/or Linux server environments is a plus.

All your information will be kept confidential according to EEO guidelines.