Job details

Customer Success Manager

Smartling is seeking a Customer Success Manager to ensure positive customer health and retention. The role involves onboarding, customer communication, retention, growth, and demonstrating value.

Skills

Ability to manage multiple customer relationships
Experience with contract renewals and up-sells
Strong networking and relationship management skills
Excellent communication skills
Business acumen and experience in customer presentations
Knowledge of translation and localization processes
Understanding of the SaaS business model

Responsibilities

Manage customer onboarding process
Develop communication cadence with customers
Implement effective account planning strategy
Lead business review meetings
Facilitate business process optimization workshops

Education

Bachelor’s degree or equivalent work experience

Benefits

Competitive salary and 401(k) + company match
Medical, dental, and vision insurance
Flexible PTO + 11 holidays
Generous parental leave
Employee referral program and apple equipment

To read the complete job description, please click on the ‘Apply’ button

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4.2

CEO of Smartling

Bryan Murphy, Jack Welde

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By Smartling

We believe technology can bridge any gap, solve any problem, and connect all people in more meaningful ways. Everyone deserves the opportunity to have native brand experiences – our technology is turning that belief into a reality.

10 jobs

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE