Job details

Technical Support Engineer

Smartly.io is looking for a Technical Support Engineer to provide world-class service and solve customer problems in the online performance marketing domain. You will collaborate with engineering teams and assist customers through various support channels.

Skills

Technical support experience
Problem-solving skills
Ability to work in a fast-paced environment
Strong communication skills
Fluency in English

Responsibilities

Ensure best-in-class service globally
Build technical expertise in Facebook and other social media products
Handle support escalations
Quickly resolve advertiser issues
Perform tech-heavy investigations
Improve product documentation

Education

Degree in Computer Science or Engineering-related field

Benefits

Inclusive workplace culture
Generous healthcare packages
Hybrid work model
Equity options
Performance-based rewards

To read the complete job description, please click on the ‘Apply’ button

By Smartly

Headquartered in Helsinki, Finland, Smartly.io provides companies with a software platform that automates and optimizes social media marketing operations to create more awareness, unify brand messaging and optimize campaign results.

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE