Job details

Customer Success Manager I, Commercial

Smartsheet is seeking a Customer Success Manager to enhance customer satisfaction and retention for large commercial accounts, leveraging their expertise in SaaS.

Skills

Account management experience in SaaS
Strong task management skills
Ability to explain technical concepts to non-technical users
Passion for web-based technologies
Adaptability to change and ambiguity

Responsibilities

Drive enablement and provide guidance for assigned customers.
Perform onboarding of enterprise level accounts.
Develop engagement strategies to maintain customer satisfaction.
Address customer needs and conduct periodic business reviews.
Collaborate with internal teams to share customer insights.

Education

Bachelor’s degree preferred

Benefits

HSA and employer-paid medical/vision/dental options
Equity and Employee Stock Purchase Plan
401k Match
Generous PTO and parental leave
Professional growth opportunities

To read the complete job description, please click on the ‘Apply’ button

By Smartsheet

Smartsheet is a publicly listed SaaS company that offers a platform used to collaborate on project timelines, documents, calendars, tasks, and other works. The company was named to Fast Company’s Annual List of "Brands That Matter" in 2023.

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