Job details

Customer Success Manager II, Select

Smartsheet is looking for a Customer Success Manager II to manage a set of large enterprise accounts, driving customer satisfaction, engagement, adoption, retention, and growth.

Skills

Customer Success
Account Management
SaaS
Technical Leadership
Communication Skills

Responsibilities

Perform onboarding of accounts with enterprise customers
Develop territory plans to maximize customer satisfaction and retention
Execute data-driven enablement strategy
Provide guidance to customers to increase collaboration and impact
Perform periodic customer success reviews
Implement and share best practices

Education

Bachelor's degree in relevant field or equivalent experience

Benefits

HSA and medical/vision coverage options
Equity - Restricted Stock Units (RSUs)
401k Match
Monthly stipend for work support
Flexible Time Away Program
US employees automatically covered under life insurance and disability plans
12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day
Opportunities for professional growth and development
Company Funded Perks
Teleworking options from any registered location in the U.S.

To read the complete job description, please click on the ‘Apply’ button

By Smartsheet

Smartsheet is a publicly listed SaaS company that offers a platform used to collaborate on project timelines, documents, calendars, tasks, and other works. The company was named to Fast Company’s Annual List of "Brands That Matter" in 2023.

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