Customer Success Manager, New Business (Remote Eligible) at Smartsheet in...

You will report directly to a Senior Manager or Manager of Customer Success and be based at Smartsheet's office in Boston, MA or in the Field (Eastern Time Zone). You Will: Perform initial onboarding and kick-off calls for accounts with an emphasis on identifying and documenting important customer goals Implement a comprehensive engagement and communications strategy that uses a balance of personal touch and scaled approaches Affect bottomline revenue through the mitigation of early stage risk while also coaching customers to solutions that translate into expansion opportunities Be the Smartsheet expert providing guidance and addressing challenges on work/ project management and collaboration to customers Develop processes and recommend best practices to ensure customers are realizing the greatest possible value from Smartsheet Use usage patterns to gain insights, provide guidance, and evolve our customers to a more advanced application of Smartsheet Be the primary interface to manage... and resolve any needs that may arise post-sale Work with the Sales, Services and within the border Customer Success team to ensure seamless hand-offs and encourage progress through the customer's lifecycle Exceed all performance measures, which includes driving follow-on revenue events and improving user engagement indicators across book of accounts Understand the customer's business model, important partners and organizational structure Accomplish other duties as assigned You Have: 3 years of Account management/customer success experience, for mid to later stage SaaS software You have a Bachelor's degree in a relevant field (preferred) Proven ability to maintain valuable and outcome-based relationships with a diverse customer account base Outstanding multi-task task management skills across a varied set of responsibilities Ability to partner with cross-departmental teams Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements Strong communication skills, with the ability to explain technical subjects to non-technical end-user personnel in large enterprises Ability to build credibility and trust by understanding customer requirements and addressing Willing to travel periodically based on customer and business need. Salary Range: $80K -- $100K Minimum Qualification Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualificationsShow full descriptionCollapse