Vendor Relationship Manager

The Vendor Relationship Manager oversees and optimizes the relationship between Smartsheet and vendors/partners...

Skills

Strong analytical skills
Excellent verbal and written communication skills
Good negotiation skills
Knowledge of contact center operations
Ability to work collaboratively with internal teams
Strategic thinking and problem-solving abilities

Responsibilities

Develop and maintain strong relationships with vendors to ensure they meet or exceed contractual obligations and performance metrics.
Regularly reviews vendor performance reports and conducts analysis to identify trends, areas for improvement, and opportunities for cost savings or efficiency gains.
Participate in managing contracts and negotiations with vendors, including terms related to service levels, pricing, and penalties for non-compliance.
Work closely with internal stakeholders to understand business needs and align vendor services accordingly.
Participate in strategic planning to optimize contact center operations and customer satisfaction.

Education

Bachelor's Degree in business, mathematics, statistics, or equivalent experience

Benefits

HSA, 100% employer-paid premiums or buy-up medical/vision and dental coverage options
Equity - RSUs for eligible roles
401k Match
Monthly stipend to support work and productivity
Flexible Time Away Program
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day
Professional growth and development opportunities
Company Funded Perks
Teleworking options from any registered location in the U.S.

To read the complete job description, please click on the ‘Apply’ button

By Smartsheet

Smartsheet is a publicly listed SaaS company that offers a platform used to collaborate on project timelines, documents, calendars, tasks, and other works. The company was named to Fast Company’s Annual List of "Brands That Matter" in 2023.

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