locations
Los Angeles, California
Seattle, Washington
Palo Alto, California
New York, New York
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
Snap’s Customer Success team is focused on scaled post sales management via high-impact programs that deliver a positive post-sale experience to Snap’s global audience of Small and Medium-sized Customers.
As a Customer Success team member you’ll execute and influence these programs and associated account management levers, informed with data. This includes working with teams that work to maintain our most strategic senior level customer relationships, while also scaling impact by identifying and operationalizing opportunities to outsource execution of repetitive tasks via Customer Success Workflows. Ultimately, your goal is to collaborate on high quality advertiser solutions, tools and programs for our customers, with predictable timelines across geographies. You’ll partner closely with engineering (sales tool engineering, business website engineering, and ads engineering) to devise and coordinate technical solutions to advertiser use-cases, including problems. As the inaugural member of our team based in the Santa Monica office, you’ll manage complex client challenges and drive revenue growth via scaled strategies across our global customer base.
You will be able to go deep on technical solutions and contribute to long-term strategies that are critical for the health and success of our advertisers, influence cross-functional partners such as Engineering, Data Science, Marketing Science, Revenue Growth, Insights and Sales teams to help us improve the customer experience, and focus on high level strategic initiatives that will significantly impact revenue across the business. The ideal candidate will be an exceptionally strong analytical thinker who thrives in fast-paced and dynamic environments, can manage complex projects, and brings strong technical expertise and communication skills. You love and thrive on managing high-impact, complex technical programs.
What you’ll do:
Knowledge, Skills & Abilities:
Minimum Qualifications:
Preferred Qualifications:
If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
Compensation
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.
The base salary range for this position is $104,000-$156,000 annually.
The base salary range for this position is $99,000-$148,000 annually.Zone C:
The base salary range for this position is $88,000-$133,000 annually.This position is eligible for equity in the form of RSUs.
Snap is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about th...
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