Technical Writer

Technical Writer

London / UK remote with travel to London

About Snowplow

Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organisation to own and unlock the value of its customer behavioural data.

The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by enabling companies like Burberry, Strava, and AutoTrader to collect and manage real-time, structured and unstructured behavioural data governed in their cloud data platform.

With thousands of companies relying on Snowplow worldwide to generate AI-ready data to uncover deeper customer journey insights, predict customer behaviours, optimise differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organisations leverage their customer behavioural data.

Following our $40 million Series B funding led by global venture capital firm NEA, known for investments in Databricks, MongoDB, and Elastic, we are seeking creative and innovative individuals to help us shape the future of Snowplow.

The Opportunity

As a Technical Writer, you will work as part of the product team to create high-quality, customer-facing documentation that enables our users to understand and use Snowplow’s products effectively. You will play a key role in translating complex technical concepts into accessible and engaging content for our customers, which includes engineers, data scientists, and business stakeholders.

What You’ll Be Doing:

● Work closely with Product Managers, Engineers, Customer Success, Sales Engineering and Support to understand the functionality and nuances of Snowplow's platform and data capabilities.

● Create and maintain user-friendly documentation for Snowplow products, including technical guides, setup instructions, API references, and tutorials.

● Develop content around how to leverage Snowplow for a range of use cases, from basic setup to advanced implementations across key industries (e.g., retail, digital products, AI/ML).Ensure all documentation is clear, accurate, and up-to-date, and reflects new product updates and features.

● Gather feedback from customers and internal teams to continuously improve documentation quality and usability.

● Contribute to Snowplow’s knowledge base and thought leadership to support a community of data professionals.

● Organise and produce short instructional videos in collaboration with participants across the business

We’d Love to Hear From You If:

● Proven experience as a Technical Writer or in a similar documentation role, ideally within a tech or SaaS environment.

● Native English speaker or equivalent proficiency, with storytelling skills and an ability to simplify complex technical information.

● Proven experience writing for technical audiences, including software developers, data engineers, or data scientists.

● Strong technical understanding of data platforms, data modeling, or event tracking, and experience with cloud data warehouses (e.g., Snowflake, BigQuery, Redshift).Experience with documentation tools such as Markdown, Git, and content management systems.

● Strong organisational skills and attention to detail, with the ability to manage and prioritise multiple documentation projects.

Bonus points for: 

● Experience in scriptwriting and video production for technical content, with the ability to create engaging, instructional videos that enhance product understanding and customer engagement.

● Familiarity with data infrastructure, ETL pipelines, and cloud services (AWS, GCP, Azure), or product analytics tools (Amplitude, Google Analytics, Mixpanel)

What We Offer You in Return:

💰 A competitive package, including share options

🧘 Flexible working

🏖 A generous holiday allowance no matter where you are in the world

💻 MacBook and home office equipment allowance

🚴‍♀️ Cycle to work scheme

🫶 1 week of volunteering a year for a cause you feel passionate about

👪 Enhanced maternity, paternity, shared parental and adoption leave

Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.