Job details

VP, Technical Success

Snyk is a developer security platform empowering teams to secure their applications and infrastructure. They are looking for a VP of Technical Success to lead their customer success team and enhance the overall customer experience.

Skills

Technical Success management
Customer relations
Process management
Data analysis
Effective communication
Business acumen
Leadership skills

Responsibilities

Lead a global team in the delivery of technical success services.
Engage with internal departments to improve processes.
Own strategic customer relationships.
Build operational models for effectiveness.
Define metrics for operational performance.
Drive business objectives with cross-functional teams.
Serve as executive management point for escalations.
Drive improvements in products and customer experience.

Education

Bachelor's degree

Benefits

Flexible working hours
Generous vacation and wellness time off
Health benefits
Life insurance and disability benefits
Education allowances

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CEO of Snyk

Peter McKay

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By Snyk

Our mission is to empower organizations to develop fast and stay secure. Development is faster than ever, there are more apps than ever, and everything is in the developer's hands — including security. Snyk makes it easy for devs to find, priorit...

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE