Director, Lending Fraud Management

The Role:

SoFi’s Risk Management team has responsibility for ensuring growth in lending and other member related activities are consistent with the company’s risk appetite.  The team holistically manages enterprise, credit, deposit products, fraud prevention, portfolio management, infrastructure, and business operating risks. In addition, Risk Management directly manages enterprise partners, ensures strong compliance with regulations, acts as a multi-layered second line of defense in oversight of business operations, and works to ensure risk policies enable a member-first experience. 

Lending Fraud Management Director – Fraud Prevention will have responsibility for partnering with Fraud Prevention Operations, Credit Risk, Products, SoFi Business Units (Personal and Student Lending, Credit Cards, and Members), Operations, Information Security, Legal and Compliance teams to drive first line of defense oversight of all application and onboarding fraud prevention strategies across our Fraud Prevention risk domain.  

What you'll do: 

• Application and onboarding Fraud Prevention Strategy design, implementation, monitoring and optimization

• Portfolio monitoring and reporting

• Partnership with Fraud Operations to balance efficiency and effectiveness of Lending fraud queues

• Manage a team of analysts that effectively execute business objective

• Collaboration… daily critical collaboration is necessary with Fraud Prevention Operations which resides in Global Operations.  This is the conduit to execution of our Fraud Prevention Strategies and a critical feedback loop balance risk with member experience. 

• Members are our Passion… ensure our SoFi customers are protected from fraud at every touchpoint while enabling minimal friction throughout their journey.  Opening our doors the widest implores creative solutions to managing the inherent risk but also allows serving as many members as possible.   

• Innovate… we need you to bring your brightest ideas to build best-in-class application and onboarding fraud prevention strategies across SoFi’s wide suite of products.

• Data Driven… Collaborate with Product, Engineering, Risk Analytics CoE and Risk Infrastructure to help architect the future of fraud risk management with analytically based assessment and deployment capabilities.

• Challenge Status Quo… constantly evaluate the adequacy of fraud prevention rules and put in place a process to optimize fraud strategies on a near real-time basis; re-evaluate technological infrastructure to continuously optimize the member experience

• Drive Performance Outcomes… Design effective fraud prevention domain risk controls that ensure risks are proactively identified, actively managed, clearly quantified, and volatility risk measured.  When appropriate ensure mitigating business controls are developed, monitored, and effectiveness measured.

• Risk Controllership… Independently review and challenge material estimates and/or the processes that provide estimates used in managing the products, including fraud loss forecast, scenario tests, and fraud loss assumptions

• Be a Fraud Prevention SME… Serve as a subject matter expert for Fraud Prevention – including product specific risks and data sources/uses.  Ensure Member Security is maintained across fraud attempts/attacks and ensure remediation processes are built to protect SoFi from reputational, operational, or financial loss.

What you'll need:

• 10+ years of relevant fraud risk management, risk analytics, consumer lending, and/or underwriting strategy work experience.

• Preferred: Advanced degree in an analytical discipline

• Strongly Preferred: Extensive work in risk management across lending, credit card or deposit products at a significant financial institution, eCommerce merchant, or payment platform.

• Have a history of success in executing projects, the ability to direct a team and do hands-on work.