Job details

Senior Business Operations Analyst - job 2 of 2

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

The Business Operations Analyst will be an integral member of both the Analytics and Contact Center Ops teams. They will provide research, reporting, and modeling to develop and interpret information to drive operational choices, policy/procedure formation, growth management, and other managerial functions. In addition to sound analytical skills, this person will need exceptional communication skills and relationship skills in order to turn ideas into reality.

What you’ll do:

• Develop and interpret information that assists management with conclusions, policy formulation, management of growth projections, and other managerial functions

• Analyze data from various sources to compile a comprehensive picture of the overall business operational performance using visualization tools

• Develop periodic reports on a wide range of strategic and tactical research

• Develop recommendations and prepare written and oral presentations to senior management

• Ensure adequacy and accuracy of reporting by applying business knowledge and data investigation

• Define specifications for reporting and partner with the Engineering team to develop or improve performance-measuring capabilities

• Develop performance measurements and analytical tools to improve operations

• Project leadership and involvement

What you’ll need:

• 2-5 years’ experience in an operational analyst position or equivalent

• BA/BS Degree required

• Demonstrated Leadership skills

• Excellent data & root cause research

• Experience with Tableau or similar data visualization tool

• Proficient with SQL and Tableau

• Ability to provide clear and concise feedback

• Must have stellar written, oral, and visual communication skills for executive-level communications

• Ability to work in a very fast-paced, dynamic, and sometimes ambiguous environment

• Ability to meet deliverables under tight deadlines

• High attention to detail

• Proven experience analyzing, interpreting, and summarizing complex data as it relates to financial services

• Experience preparing and presenting reports, forecasts, trends, and recommendations to the team and senior management

Nice to have:

• Experience with financial regulatory data

• Experience with financial services analytics

• Python skills are a plus

• Some statistical modeling and research design experience

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!