Salesforce Business and Operations Analyst

Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with a focus on HX, AI, cloud, DevOps and cyber security. Our offices are located in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S. 

Recognized as a Top Workplace USA (2024)

Recognized as one of the Top Workplaces in Technology (2023, 2021) 

INC 5000, Fastest growing companies in America (2023, 2022) 

Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area 

2020 NXT UP - Top Federal Emerging Technology and consulting firms 

2020 Inaugural DC Metro’s Most Successful Companies 

2020 Washington Technology Fast 50 

NVTC Tech 100 (2020, 2019) 

Job Description: 

Softrams is seeking a skilled Salesforce Business Analyst with a strong consulting background to join our Salesforce consulting team. In this role, you will work closely with various clients to understand their business needs, translate those into Salesforce solutions, and guide the implementation of best practices across different industries. You will also help identify and manage any system deficiencies directly with our clients. The ideal candidate will have experience working in consulting environments, balancing multiple projects, and providing expert recommendations on Salesforce configurations and strategies. 

• Ability to obtain a U.S. Federal Position of Trust clearance designation. 
• Must reside in and be able to perform work in the United States. 
• Must have lived in the United States for 3 of the last 5 years. 

• Bachelor’s degree 
• Experience: 3+ years of experience as a Salesforce Business Analyst in a consulting or professional services environment. 
• Salesforce Certifications: Salesforce Admin certification (e.g., Salesforce Administrator, Platform App Builder) is required. Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud, CPQ) are a plus. 
• Consulting Skills: Strong client-facing skills with the ability to communicate technical solutions to non-technical stakeholders. 
• Technical Knowledge: Proficiency in Salesforce configuration capabilities, including workflows, process builder, validation rules, permission sets, and security models. 
• Project Management: Experience with Agile methodologies, project management tools (e.g., Jira), and managing multiple client projects concurrently. 
• Industry Knowledge: Ability to quickly understand client industry requirements and how Salesforce can be tailored to meet their unique needs. 
• Communication: Excellent written and verbal communication skills, with a strong ability to present ideas to both clients and internal teams. 
• Problem Solving: Demonstrated experience in analyzing business processes, troubleshooting issues, and delivering high-quality Salesforce solutions. 
• Data Management: Understanding of data management, migration strategies, and integration with other business systems. 
• Experience with working in agile teams. 
• Experience working in agile environments using tools like Jira, Confluence, and Slack 
• Strong written & verbal communication. 

• Experience with Salesforce deployment tools like Copado or CheckMarx is highly desirable. 
• Knowledge of industry-specific Salesforce products (Sales Cloud, Service Cloud, Health Services Cloud, etc.) is beneficial. 
• Experience in a Federal Consulting role. 
• Experience conducting business process re-engineering and change management initiatives for clients. 
• Ability to manage large-scale Salesforce projects, working closely with cross-functional teams in a dynamic consulting environment. 

• Client Engagement: Serve as the primary point of contact for clients to gather requirements, assess their business needs, and recommend Salesforce solutions. 
• Consulting Strategy: Work closely with clients to advise on best practices for Salesforce implementation, optimization, and long-term strategy. 
• Requirements Gathering: Lead discovery sessions with clients to understand business objectives, pain points, and operational processes. 
• Solution Design: Translate business needs into functional specifications, user stories, and actionable Salesforce configurations that align with client objectives. 
• Collaborative Implementation: Partner with Salesforce developers, administrators, and other consulting team members to deliver custom solutions that meet client expectations. 
• Project Management: Manage project timelines, deliverables, and client communications, ensuring that projects stay on track and within scope. 
• UAT & Training: Coordinate and lead User Acceptance Testing (UAT) with client teams, as well as provide end-user training to ensure smooth adoption of Salesforce solutions. 
• Data & Process Optimization: Analyze clients' current Salesforce usage, identify areas for process improvement, and recommend enhancements to increase efficiency and performance. 
• Continuous Improvement: Stay updated on the latest Salesforce features, consulting trends, and market needs to provide forward-thinking solutions to clients. 

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available. 
• Retirement 401(k) plan with employer matching. Immediate vesting. 
• Vacation and sick leave. 
• Maternity and parental leave.  
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards. 
• Company-sponsored role-based training and certifications.  
• Monthly Doordash DashPass subscription. 
• Group discounts via LifeMart ADP 

Public Trust Clearance:

This role requires the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. 

Work Location:

We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.

About Softrams:

Softrams is a Maryland and Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, mobile apps, DevOps, big data analytics, data science, and cyber security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient and usable. 

EEO Statement:

Softrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at recruiting@softrams.com 

Know your rights poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf