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Software Engineer Backend - I (Developer Productivity)

We are on a mission to rid the world of bad customer service by “mobilising” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with Brands on their own time. Through our market leading chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automations and AI that simply works. Companies such as Brex, EA, Square, Tencent, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilise customer service delivery. Over 820 million active monthly consumers and are enabled on 2B+ devices around the world with Helpshift.

~30k/rps

~700 VMs

~50ms avg response time

~350GB data transfer out / hour

About the team:

We create and maintain tools (software and systems) used by many teams for critical workloads to help them reliably build and deploy Helpshift products. We work closely with other teams and pick up challenging tasks. We are looking for a Software Engineer – Developer Productivity that will help improve the productivity of the entire engineering team. You will be responsible for everything from our build and testing automation, to the packaging and release of the final product. You will identify and provide tools to allow engineers to locate bottlenecks across their SDLC and help them remove friction points. You will evaluate our build systems and expand our deployment automation to meet growing needs. Working with Jenkins, Containerisation, Custom Tooling in Clojure, Python, and Ansible workflows, observability, you will influence the solution and business strategy, and tooling necessary to transform. If you care about the developer experience, have a passion for productivity – you will find this role to be a fit for your wants.

Responsibilities:

Understand developer workflows and Build Systems to improve build times
Partner with other engineering teams and develop scalable tools and infrastructure to develop, test, debug and release software quickly
Design, develop and deliver distributed engineering build tools and platforms for a variety of codebase languages
Help design new linters for the codebase in order to help enforce Quality
Fix Flakey End-to-End tests, and ensure our infrastructure can keep up with our Developers
Help maintain the backend infrastructure that supports our CI/CD and Dev test environments
Follow best practices for development
Participate in code and system design reviews

Good to have:

1-2 years of software development experience.
You’re familiar with building and writing in one of the following languages: Python, Clojure, Java
You are familiar with CI/CD pipelines
Knowledge of containers, e.g Podman/Docker and Kubernetes
You’re familiar with either of IntelliJ, VSCode, Emacs IDE and can help developers with their IDEs
Familiar with the Challenges of Testing
Comfortable using CLI tools for achieving day-to-day tasks.
Systematic problem-solving approach, coupled with excellent communication skills and a sense of ownership and drive
Drive task to the finish line with high quality and on time
Bachelor’s Degree in Computer Science (or equivalent).

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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