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Software Engineer - Networks

Who We Are

HeadSpin is a startup organization, and we are revolutionizing the way developers test, monitor and optimize their applications. The company is building a first-of-its-kind global mobile device cloud platform that allows apps to instantaneously run on real devices across global mobile carrier networks. HeadSpin provides powerful, actionable data which pinpoint any problems in the app and enable developers to fix these issues before launch. HeadSpin integrates seamlessly with your development workflow and requires no changes to your app. The HeadSpin mobile platform is now in 80 countries and 140 cities worldwide, supporting over several hundred cellular networks and over 2,000 mobile devices. Using HeadSpin’s service, developers can launch products with the confidence that their applications will work in all the conditions that their users will experience. HeadSpin is funded by Google Ventures, Nexus Venture Partners, ICONIC , Danhua Capital, and other blue-chip investors.

About the Role:

As a Network Engineer, you will be responsible for building, supporting, and maintaining proprietary networking applications used in the HeadSpin platform. You will create new services through automation and software development. You will act as a point of escalation for other members of the team. You will work with a team of other professionals, creating new services and applications, and improving existing ones. You will be responsible for the maintenance, availability, performance, and security of the cloud and on-premise network infrastructure.

What You’ll Do:

Deploy, support, and continually enhance the global network infrastructure to include all datacenters (both private, onprem and public cloud).
Collaborate with members of the team to design, automate, and tune the network infrastructure to meet the needs of all business-critical services and user community
You will lead the support effort for the global wired, wireless, and SD-WAN network, which includes training and mentoring of the field support and Service Desk teams
Contribute towards the development of a robust and secure remote access solution
Provide the top tier support for security and access systems including firewalls, load balancers, DNS, NAC, VPN appliances, and physical security systems such as network-based security cameras
Ensure compliance to key regulatory, security and organizational policies and procedures
Engage, collaborate, and communicate effectively with variety of stakeholders to deliver the services
Responsible for designing, organizing, modifying, installing, and supporting network hardware and software primarily onprem and at datacenters
Design and implement network-based solutions for mobile devices including capturing of network data, and transmitting network data between endpoints
Being capable of troubleshooting, analyzing and diagnosing issues as needed
Collaborate with remote team members to build and maintain positive, productive team relationships
Develop positive relationships with the business and other functions involved in downstream technical processes

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What You’ll Need:

At least 5 years (or relative) in a network support role, where you learned the nuances of networking fundamentals
Bachelor’s degree or higher in computer science, or a related degree
Experience with: LAN, WAN, WLAN, SDWAN, DMZ, Firewalls, Switches, Access Points in a manufacturing environment, POSIX networking API
Strong written and verbal communication skills are a must
Tech Savvy – Ability and passion for learning new technology and tools
Passion for Customer Support – A drive to provide solutions to our business partners needs in a timely fashion
Prioritization Skills – The ability to analyze support requests, and prioritize them based on impact
Discipline – The discipline to actively manage internal IT projects, while balancing daily tasks
A Teacher – Able to cross train other IT team members to broaden the team’s knowledge bas
Self-Starter – Continue to look for areas of possible improvement to assist business partners in achieving their goals