Software Performance Engineer

About Avaya

Who is Avaya?
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

About The Opportunity

We are looking for an AI/ML and Cloud Application Performance Engineer to join our team. As an AI/ML and Cloud Application Performance Engineer, you will be responsible for tuning and optimization of AI services in a distributed SaaS multi-tenant, layered event-driven microservices system. Our systems are 24/7, and globally distributed. As a member of our talented engineering team, you will be closely involved with creative and ground-breaking product design and development. You'll collaborate with our other architects, designers, and implementation & test teams to build reliable applications and operations.

ABOUT THE RESPONSIBILITIES

• Define performance suite and best practices for scalability and efficiency of AI/ML models and algorithms applied to Contact Center applications in the Cloud involving language/image/audio/video processing
• Benchmark, analyze and optimize AI/ML workloads involving CPU/GPU configurations and associated software stack, and report findings to software teams to improve performance
• Stay up to date with the latest advancements in AI, machine learning, and deep learning techniques, and identify opportunities for integrating into our products and services
• Enable a cloud-native solution that is reliable, scalable, and secure
• Ability to work under tight deadlines and respond to dynamic technical challenges
• Develop and maintain documentation for the implemented solution involving Cloud-native AI technologies

About You

SKILLS & COMPETENCIES

• Knowledge of AI and ML concepts and techniques including deep learning, natural language processing, Generative and Multimodal AI, as well as practical experience applying these concepts to solve real-world problems
• Experience in AI pipelines, AIOps, GPU architectures and optimizations including data preprocessing, feature extraction, model training, and evaluation
• Expertise in benchmarking methodologies, performance analysis, workload profiling, performance monitoring and debugging tools
• Proficiency in Python and experience with libraries and frameworks such as TensorFlow, PyTorch, and Keras
• Proven experience with one or more scripting languages
• Expertise in Software as a Service and associated technologies
• Experience with Kubernetes and Docker
• Familiarity with Cloud infrastructure and Platforms - Azure /GCP/AWS
• Experience in implementing solutions for public, private, hybrid, and multi-tenant environments
• Knowledge in real-time communication applications
• Inquiring mind, solid problem-solving skills, and automation mindset
• Excellent written and oral communication, while collaborating with other software engineers and remote teams
• Support the establishment of DevOps/SRE culture and methodologies within the organization

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Education

Compensation

The pay range for this opportunity is from $95,800 to $129,400 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.

Our Benefits include:

• Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

• Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

• Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

• Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

• Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.

EQUAL OPPORTUNITIES & PRIVACY STATEMENT

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job description is subject to change. Nothing in this job description restricts Avaya’s right to alter the duties and responsibilities of this position at any time for any reason.

You may review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting is accessible at https://www.avaya.com/en/documents/info-applicants.pdf.