Mark43 is approved to hire in 27 states, including AL, AZ, CA, CO, CT, DC, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, MA, MD, ME, MI, MN, NE, NH, NJ, NM, NV, NY, NC, OH, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WV, and WI. Mark43 is also approved to hire in Canada and the United Kingdom. Before applying to a remote role, please ensure that you are able to perform the position in one of the states or countries listed above. State locations and specifics are subject to change as our hiring requirements shift.
Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We are looking for Software Support Analysts to join our team. In this role you'll be on the front lines of our customer support efforts, directly interacting with both first responders and civilian staff at public safety agencies in order to improve their experience and understanding of our products. Support team members collaborate with teams across Mark43, and provide valuable insight into the perspective of our users. Qualified candidates will have strong interpersonal skills, a clear and patient style of communication, and a keen mind for problem-solving. Because Mark43 is growing quickly, successful team members will be adaptable to changing team dynamics and processes.
If you were part of our team, here are some things you would have done last week:
We're looking for Software Support Analysts with a minimum of 2 years of professional experience in software support. Mark43's work has high stakes and involves a complex product suite. We're always striving to exceed the demands and expectations of our customers, and this team will be on the front line when it comes to creating a great customer experience.
People who thrive on our team also tend to share the following characteristics and skills:
We are looking to cover Pacific and Mountain time business hours, 7 days per week - some weekend shifts will be required.
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a target base annual salary range of $55,000-$65,000 plus bonus opportunity, company stock options, and a full benefits package, including health insurance, paid time off, and a 401k with a company match. Please note that the higher end of this range will be reserved for candidates with appropriate experience who reside in high cost of living areas.
The Mark43 mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all.
8 jobsSubscribe to Rise newsletter