Community Health Worker (Must Speak Second Language)

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health.

About the Role

As a Community Health Worker for Solace, you will be a resource via phone, email, and video for Medicare patients throughout their healthcare journey.

In this role, you will guide patients and further patient care and help them achieve their health and wellness goals. You will also lead the development of a new patient care program and ensure that the company is well-equipped to help the greatest number of people.

You must be fluent in English and one additional language to be considered for this role.

🔥 About Solace

By harnessing the power of human connection through technology, Solace is transforming healthcare in the U.S.

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. By helping people work with professional health advocates, Solace serves as an integral, personal support layer for health issues in a way that the health system can’t. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps individuals and families make informed decisions that result in better outcomes.

Solace is a seed-stage startup founded in 2022 and backed by leading VCs. We have a lean, fully-remote U.S. team distributed coast-to-coast.

Check out our website at https://solace.health

What You’ll Do

• Learn the Solace systems, tools, technology, partners, and expectations, while also providing your unique expertise in every interaction.

• Build strong, trusting relationships with Medicare patients, where listening and empathy are the foundation for every interaction.

• Be able to identify and prioritize Medicare patients’ needs and assist them to maintain a streamlined care continuum.

• Develop patient care plans to holistically address social determinants of health, i.e. food resources, transportation access, and support at home.

• Build the systems of the future in working with Medicare patients.

What You Bring to the Table

• Strong clinical skills with strong organizational skills to match. You can balance multiple tasks and work under pressure without sacrificing organization in your communications and documentation.

• Pride in your technical savvy. You have the ability to quickly and fluently learn new systems and softwares.

• Extreme bias toward action and execution. You care about forging the system that empowers better patients outcomes, and you’re not shy about sharing your feedback.

• Comfort with change and ambiguity. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.

• You speak a second language in addition to English.

Up for the Challenge?

We look forward to meeting you.