Customer Operations Specialist - Tampa
Soligent is the largest pure play solar distributor in the Americas. At Soligent, we envision a world where solar isn’t just the cleanest choice for power: it’s the obvious choice. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy. We do this by hiring talented people, empowering our team, and being mission driven. Soligent has been featured by the White House, Forbes, Wall Street Journal, The World Economic Forum, and the Atlantic among other publications. In this role, you will see and participate in the interworking of a high growth entrepreneurial large company in a sector that changes the world.
Why Soligent?
- We are the largest business of its kind in the world. With 5,000 customers in 45 countries, Soligent is an established industry leader in solar with the fast-paced and entrepreneurial spirit of a startup.
- You will be part of a vital team at the forefront of transforming how people use energy. Drive positive change in the world while working with the best and brightest. Our executives have built and led successful billion-dollar companies.
- We invest in you. You will learn the ins and outs of solar, be exposed to roles across the company, and receive quality training.
Why You?
- Are you mission driven? At Soligent, solar is more than a job; it’s our future.
- Do you see solutions where others see problems? You’re not satisfied with the status quo; you constantly think about how to improve processes.
- Do you enjoy getting your hands dirty? You understand the big picture but also have an innate ability to drill down and execute with high attention to detail.
- Can you execute individually but enjoy working with a team? We support a strong culture of teamwork where it’s about the collective gain. Feedback is a big part of that.
- Does your word mean everything, you take responsibility for outcomes, and are incredibly persistent? We have a culture of integrity and accountability.
- Do you connect the dots easily? You can see how your role fits in with the organization.
- Are you fun to be around and able to wear many hats? Soligent is a fast-paced entrepreneurial culture. We believe saving the world should be fun.
Looking to apply your shipping experience to a purpose-driven, operationally focused, and growing distribution team making a positive impact in the world? The Customer Operations Specialist is a pivotal part of the distribution team with a mission to assist in daily operations by performing various duties related to assuring that product is shipped per customer requirements, performing Customer Service activities and supporting the local Sales team. The Customer Operations Specialist is a key member to the local team and plays an instrumental part in bringing clean, affordable, and modern energy to the world.
Helps Soligent make a positive impact by:
- Assisting with counter sales and will call pickups, customer stock inquiries
- Working with customers on service issues, entering RMA’s and assisting to resolution
- Assisting in managing DC and branch order flow and fulfillment per customer requirements
- Performing prescribed customer service activities in the DC/Branch
- Assisting local sales team with issues and requests
- Managing orders and any changes needed post-release to the DC
- Accurately processing of all order and shipping paperwork and transactions
- Coordinating with carriers and fleet drivers for scheduling
- Communicating with outside vendors to coordinate shipping appointments
- Assisting the DC Manager/Branch Manager with administrative activities as needed
- Preparing all required reports and correspondence as needed
- Investigating receiving and shipping problems, finding root causes and helping to develop solutions
- Following proper safety procedures, including wearing all required PPE’s and ensuring a safe working environment
- Following Standard Operating Procedures (SOPs)
- Working collaboratively across all departments
- Performing other duties as assigned by the manager
Required Skills/Proficiencies:
- 3+ years of experience with DC shipping practices, DC operations and handling methods
- NetSuite Experience Preferred
- WMS and TMS experience preferred
- Customer Service training/experience preferred
- Commitment to excellence and high standards
- Ability to work with minimal supervision
- Act as a flexible and innovative team player
- Ability to maintain regular attendance
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
BENEFITS
Medical, Dental, Vision, 401K, HSA, FSA, Accrued PTO, Sick Leave
Compensation for this role is expected to be $19.00 per hour but may be higher or lower based on several factors.
By
Soligent
Soligent empowers our Partners to create a sustainable future by enabling them to succeed and make a positive impact in their communities. SOLIGENT COMPANY VALUES: DO THE RIGHT THING We do the right thing for our Customers, Partners and our Comp...
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