Solutions Architect

We are a North American based, small, yet fast-growing technology company focused on advanced video communications and applications. We are at the cutting edge of virtual events, creating a wow experience that brings our clients, their teams, their customers, and partners together. Our flagship product, Showtime, has redefined digital events creating an immersive experience to showcase our clients. Touchcast is a truly multinational and multicultural company with operations in North America, Europe, and Asia.

You will:

• Serve as subject matter expert for complex technical projects leveraging Touchcast’s AI and Metaverse Platform solutions
• Interface with client security & engineering teams
• Maintain customer-facing API docs, technical diagrams, and external assets
• Assess and prioritize client customization needs
• Advise on deployment, scalability and delivery timelines
• Oversee and troubleshoot vendor & API integrations
• Handle Professional Services tasking
• Collaborate with engineering and manage escalations
• Collaborate with Enablement & Support teams

Requirements

You Have:

• 7+ years of programming experience
• Experience interfacing with clients and Business units in a senior role
• Languages/expertise: Egor to confirm
• Strong development skills (.NET, C#, C++ are preferred)
• Software architecture design skills
• Experience with designing, documenting and implementing REST APIs
• Experience creating technical documentation
• Understanding of basic data privacy and security principles
• Experience with cloud providers (Azure, AWS)
• Strong communications and negotiation skills
• Project management skills
• Strong communication and documentation skills, and ability to translate technical concepts for various knowledge levels
• Experience bringing clarity to undefined situations
• Extensive knowledge of Atlassian Jira & Confluence
• Experience working with global teams, and running virtual meetings and presentations
• Ability to thrive in a rapidly growing company that is developing and changing quickly
• Strong internet connection and remote work set-up a must

Bonus:

• Experience with e-commerce platforms
• Curiosity & passion for metaverse solutions
• Experience configuring Microsoft Teams tenants
• Understanding of 3D rendering fundamentals
• Experience with video streaming technologies