Solutions Engineer

POSITION OVERVIEW

The Solutions Engineer is responsible for the pre and post sales and everything in between being a technical representative and a customer advocate within Ceribell. An ideal Solutions Engineer would have a genuine curiosity for technology and can simplify, explain, and present complex technical concepts.

WHAT YOU'LL DO

• Be a technical resource for internal territory managers as well as the customer to interface with. This may require creating solutions that help overcome technical, procedural, and political obstacles issues that arise.
• Assist in workflow discussions with the understanding of EMR orders, integration, and changes that may be necessary to bring Ceribell into the existing workflows.
• Work with hospital counterparts with vendor intake processes such as new vendor forms, security review/risk assessments, testing, and implementation of Ceribell EEG into the hospital environment.
• Troubleshooting customer issues and finding sustainable solutions.
• Demonstrate the ability to work independently with little guidance.
• Ultimately work in a fast-paced startup environment and be ready to make a difference.

WHAT YOU'LL NEED:

• Bachelor's Degree or similar work experience.
• 5+ years of work experience with a degree or 10+ years of experience without
• Ability to articulate and have a solid understanding of "how the internet works" including the ability to troubleshoot networks, firewalls, security, websites, database, API, etc. in a hospital or enterprise environment.
• Positive and professional and ready to be thrown into situations with customers or cross-functional teams to assess, develop, and prioritize solutions.
• Maintain technical skills and knowledge, keeping up with current technical trends, and being able to create Proof-of-Concept when needed.
• Knowledge in HIPAA, FDA, SOC2, HITRUST, FedRAMP, or similar regulations or requirements.

OTHER PREFERRED QUALIFICATIONS:

• Experience in a customer-facing and sales-aligned role and demonstrate versatility.
• Understanding of Cloud technologies (AWS, Azure, etc.) and software development.

SPECIAL WORKING CONDITIONS:

• Sometimes require working evenings and weekends with little advance notice to get the job done.
• Working with multiple time-zones across the US.
• Travel to customers locations within the US (up to 10%)

This job description is not all inclusive. Incumbents may be required to complete other miscellaneous responsibilities as required.

• 110-120K+ Bonus Opportunity + Ceribell Equity
• 100% Employer paid Health Benefits for the Employee
• Life & Long-term disability insurance paid 100% by Ceribell
• Flexible paid time off
• 11 Paid Holidays
• Maternity and Paternity Leave
• Fantastic culture with tremendous career advancement opportunities

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