Revenue Operations Manager
3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.
Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.
In under 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 110+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).
It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place. More on working at Sona here.
About the Role
We’re looking for a Revenue Operations Manager to supercharge our Marketing, Sales, and Customer Success teams. You’ll be the architect of efficiency, aligning teams, streamlining processes, and leveraging data to drive smarter decision-making.
As the sole dedicated RevOps Manager, you will have the opportunity to shape strategy, implement best-in-class tools, and optimise revenue performance from the ground up. Your work will directly impact pipeline efficiency, revenue accountability, and customer retention, ensuring we scale seamlessly.
If you love working cross-functionally, thrive on analytics, and enjoy tackling complex go-to-market challenges, this role is for you!
Responsibilities
Alignment Across Teams
Ensure Marketing, Sales, and Customer Success share common goals (e.g., pipeline conversion, customer lifetime value). Improve collaboration and visibility across teams for seamless lead handoffs.
Data & Insights
Own and maintain a centralised data repository, integrating CRM (HubSpot), analytics tools, and conversation intelligence platforms (Gong, Trumpet).
Manage and optimise our data ecosystem, providing real-time insights that drive smarter decisions. Develop segmentation models to improve targeting and conversion rates.
Process Optimisation
Design and refine lead management, campaign execution, and feedback loops to improve efficiency and alignment between teams.
Technology Enablement
Oversee and enhance our RevOps tech stack (HubSpot, Zoominfo, Gong), automating workflows to boost efficiency and ensure seamless integration.
Implement multi-channel attribution models to track revenue contribution across outbound, inbound, events, and paid channels.
Revenue Impact
Track and report marketing’s contribution to revenue, develop forecasting models, and ensure accountability for pipeline performance.
Scaling & Growth
Create repeatable playbooks for sales and marketing teams to scale efficiently.
Provide insights into churn risks and identify upsell/cross-sell opportunities within the customer base.
Requirements
We hope lots of the following apply to you:
✔️ 5+ years in a Revenue Operations, Sales Ops, or Marketing Ops role within a SaaS (ideally vertical SaaS), enterprise sales environment.
✔️ Deep understanding of B2B SaaS revenue models, GTM strategy, and enterprise sales cycles.
✔️ Proven technical expertise with CRM (ideally HubSpot), analytics tools, and sales engagement platforms.
✔️ Strong data analytics skills—comfortable with dashboards, SQL, or similar tools.
✔️ Ability to align cross-functional teams and build scalable RevOps processes.
✔️ Passion for process optimisation, automation, and driving data-led decisions.
✔️ Strategic thinker who can balance high-level planning with hands-on execution.
Benefits
£95,000 - £115,000
Remote (UK based) or Hybrid working in the London office.
Share options
35 days annual leave (25 days standard plus 10 flexible public holiday days)
Extra day of leave for every year of service
Pension contributions matched up to 5%
Comprehensive health insurance
Enhanced parental leave & pay
Co-working space stipend for those based outside London
Bi-annual all expenses paid team retreats
The latest Macbook and equipment budget for your home office
Professional development budget
Unlimited free books
Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.
Average salary estimate
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Join Sona as a Revenue Operations Manager, where you'll play a pivotal role in revolutionizing frontline workforce management! At Sona, we're all about supporting the 3 billion people globally who work in frontline jobs. Despite the challenges faced by these organizations, we provide an innovative AI-native, end-to-end platform that includes Scheduling, HR, Payroll, and Communications, empowering teams and enabling more intelligent staffing. As our Revenue Operations Manager based in London, you will become the architect of efficiency for our Marketing, Sales, and Customer Success teams. You’ll be responsible for aligning these core teams, streamlining processes, and leveraging data to make informed decisions that drive success across the board. This role is not just about numbers; it’s about understanding how to improve pipeline efficiency and customer retention by creating best-in-class strategies and tools. If you're passionate about analytics and enjoy tackling complex go-to-market challenges, this is your chance to shape Sona's growth trajectory in a fast-paced and supportive environment. Your insights will directly impact our revenue performance, making this an exciting opportunity to make your mark in an already impactful company on the cusp of even greater achievements! With us, you’ll have the chance to work cross-functionally, implement technology-enable solutions, and contribute to a positive work culture while enjoying top-notch benefits and a competitive salary. Let's empower frontline workers together!
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