Patient Service Representative / San Diego / Full Time (341)

Position: Patient Service Representative

Location: South Coast Gynecologic Oncology, San Diego, CA

Employment Type: Full-Time

Hourly Range: $21.00 -$25.00 Based on level of experience.

Essential Duties and Responsibilities:

Handel incoming calls for practice in a courteous, professional and timely manner.
Responsible for patient scheduling on a daily basis for multiple providers and verification of insurance eligibility
Handle all medical records requests and incoming faxes for the practice
Some submission of authorizations request for follow up visits to insurances and tracking status
other duties assigned

Knowledge, Skills, and Abilities:

Proficient in Windows and Microsoft applications including Word, Excel, and Outlook.
Knowledge of the referral and authorization process in a high-volume environment
Thorough understanding of HMOs, PPOs, IPAs, POSs, EPOs, Medicare, and Medi-cal.
Understanding of eligibility verification processes.
Ability to distinguish between primary and secondary payers and identify insurance products.
Must have organizational skills and be able to handle a high-volume workload.
Ability to develop and maintain positive interpersonal relationships with a variety of people.
Demonstrate effective verbal and written communication skills with staff, vendors, medical providers, and members of the public.
Able to multitask and complete many different duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Must be able to work under stress when confronted with critical or unusual situations.
Must be able to give and follow instructions explicitly.
Demonstrates ability to exercise analytic ability.
Read and write, verbal and written communication, time management, and interpersonal skills.
Prioritize, meet deadlines, and use sound judgment.
Possesses tact, diplomacy, and understand the ethics of confidentiality.

Qualifications:

High School graduate or GED.
1 year + experience in medical clinic processing referrals/authorizations.
Medical Terminology required.
EMR experience required, preferred experience with EPIC.
Medical Assistant experience preferred, not required.
Bilingual (English/Spanish) preferred.

South Coast Gynecologic Oncology is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.