Customer Advocate Agent

What You Need To KnowOpen your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.Southern Glazer’s offers a competitive compensation package with an hourly compensation of $18 plus incentives. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.Hybrid opportunity, 2 days in office 3 days virtual (except for training)OverviewThe Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.Primary ResponsibilitiesNavigate customers through the process of submitting an order through the self-service portalAnswer inquiries regarding customers' accountsKeypunch supplier and sample withdrawalsElectronic imagingResearch shortage and miss-shipped claimsProcess/enter orders and pick-upsHandle calls from customer service queueProcess winery direct ordersScan and index customer credit files into the imaging systemAdd partners, drop partners, self-incorporated accounts and inactive systems.Identify outdated, obsolete and duplicate documents from customer filesHandle all salespersons changes at the beginning of each monthResearch returned mail with an incorrect address and make the necessary correctionsHandle delivery claims and logs (shortage claims, miss ships, etc.)Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/RPerform the job in accordance with company and departmental policies and proceduresPerform other related duties as assignedMinimum QualificationsHigh school diploma or equivalency plus 1 year of experienceKnowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectivesProficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulasPhysical DemandsPhysical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculatorPhysical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stoopingMay require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbsEEO StatementSouthern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Original job Customer Advocate Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.