Esports Arena Technician

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.The opportunitySouthern New Hampshire University’s traditional campus is currently seeking an Esports Arena Technician to support the varsity Esports program. The Esports Arena Technician will work within our Operations Team and be responsible for operating and maintaining the space we have on campus. In addition, they will work with the Esports Operations Manager to coordinate events and help build a strong community within the Esports Space and campus.Essential Duties and Responsibilities:• Operation of the SNHU Esports Arena.• Guest check in at gaming stations.• Preparation for live events.• Install games, software, drivers, and troubleshoot issues with computers in the Esports Arena.• Maintain stations in the Esports Arena including resetting area back to normal protocol and sanitizing stations in between users.• Introducing Students, Faculty, and Staff to the arena and explaining our mission, goal, and program.Minimum Qualifications:• Enrollment in an Undergraduate program at SNHU• Strong information technology skills including Windows 10, gaming and peripheral software, and user administration software• Must be reliable and punctual• Respectfulness and exceptional communication skills• Work Study as part of financial aid package• Experience with technology utilized in esports/gaming• Customer Service MindsetPreferred Qualifications:• Familiarity with collegiate esports• Knowledge of technology utilized in esports (Discord, Game Platforms, Windows, Peripherals)• Customer Service ExperienceWork Hours:Flexible shift hours between 8:00am-10:00pmLearning Outcomes/Skills Learned:• Critical Thinking/Problem Solving,• Oral/Written Communication• Teamwork/Collaboration• Digital Technology• Career Management• CreativityWe believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.CompensationThe hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.