Visitor Services Representative, Part-Time

The Part-Time Visitor Services Representative at SPLC is responsible for greeting visitors at the CRMC, assisting them with information about the museum, and guiding tours. They also manage gift shop sales and ensure accurate end-of-day reports. This role involves maintaining knowledge of civil rights history and actively supporting a collaborative environment among staff.

To apply for the Part-Time Visitor Services Representative role at SPLC, you need a minimum of six months of customer service experience, along with a high school diploma or GED. A passion for civil rights and social justice issues is also crucial to excel in this position.

The work environment for the Visitor Services Representative at SPLC is primarily in the Civil Rights Memorial Center in Montgomery, AL. Employees have a non-strenuous office setting, working alongside like-minded individuals dedicated to promoting justice and equality, making it a vibrant and fulfilling workplace.

The working hours for the Part-Time Visitor Services Representative at SPLC typically require availability two Saturdays per month and occasionally during evenings. Flexibility is important, as shifts may change based on the museum's needs.

SPLC seeks a Part-Time Visitor Services Representative who is personable, knowledgeable about civil rights issues, and has excellent verbal and written communication skills. They should also be adaptable, organized, and committed to fostering a collaborative and inclusive environment.

In such situations, maintaining a calm demeanor is essential. I would listen actively to their concerns, empathize with their feelings, and work to resolve the issue promptly. Providing a warm, understanding response helps in turning their experience around.

I have worked in various customer-facing roles where I honed my skills in effectively communicating and addressing visitors' needs. My experience taught me the importance of patience, understanding, and creating positive interactions, which aligns perfectly with the mission of the Visitor Services Representative.

To keep visitors engaged during tours, I would maintain a conversational and enthusiastic tone while sharing interesting stories about the exhibits. Additionally, encouraging questions and inviting personal reflections can create a dynamic and interactive experience.

During peak hours, it's crucial to be organized and proactive. I would prepare in advance by familiarizing myself with the inventory and offer quick, efficient service. Collaborating with team members to manage customer flow and help when needed can also enhance operational efficiency.

I am deeply motivated by my commitment to justice and social equity. Working in an environment like SPLC allows me to contribute to meaningful change while sharing knowledge about civil rights history with others. It's fulfilling to be part of a mission that aligns with my values.

I keep myself informed on social justice issues through reading articles, subscribing to relevant newsletters, attending workshops, and following trusted organizations. Staying informed equips me to engage effectively with visitors and provide accurate information.

In a previous role, our team experienced a sudden shift in policy that affected our workflow. I quickly adjusted by seeking clarity on new expectations, communicating with my colleagues about the changes, and collaborating to find new methods to meet our responsibilities.

I have led several group presentations in past roles, focusing on engaging the audience with fun facts and encouraging participation. My experience in leading tours has taught me the importance of pacing and pitching information appropriately to maintain interest.

I appreciate both positive and constructive feedback as essential tools for personal and professional growth. I make it a point to reflect on the feedback, apply it to improve my work, and express gratitude to those who provide it.

The most critical quality for a Visitor Services Representative is the ability to connect with people authentically. Building rapport with visitors enhances their experience and fosters an inviting atmosphere that embodies the SPLC's mission.