Job details

Customer Support Specialist I

Sovrn is a Software and Data business helping Open Web businesses. We seek a Customer Support Specialist to manage support tickets and enhance customer satisfaction.

Skills

Customer service experience
Proficiency with Mac OS
Strong communication skills
Problem-solving skills
Organizational skills

Responsibilities

Communicate effectively with customers on various support requests
Utilize and contribute to the Knowledge Base
Analyze data using tools like Looker and MySQL
Handle product integrations and escalate issues as necessary
Engage in customer success outreach

Education

Background in Computer Science (preferred)

Benefits

Competitive salaries
Stock options
Medical, dental, and vision coverage
Flexible vacation
401(k) plan and match

To read the complete job description, please click on the ‘Apply’ button

Sovrn Glassdoor Company Review

3.1

Sovrn DE&I Review

3.3

CEO of Sovrn

Walter Knapp

Approve of CEO

By Sovrn

Help content creators do more of what they love, and less of what they don’t.

13 jobs

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Publishing

TEAM SIZE

201-500

LOCATION

Hybrid, based in Boulder, CO

SALARY RANGE

$45,000/yr - $58,000/yr

EMPLOYMENT TYPE

Full-time, hybrid

DATE POSTED

August 8, 2024

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Customer Support Specialist I

Skills

Responsibilities

Education

Benefits

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