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Customer Support Specialist I image - Rise Careers
Job details

Customer Support Specialist I

Sovrn is a Software and Data business helping Open Web businesses. We seek a Customer Support Specialist to manage support tickets and enhance customer satisfaction.

Skills

  • Customer service experience
  • Proficiency with Mac OS
  • Strong communication skills
  • Problem-solving skills
  • Organizational skills

Responsibilities

  • Communicate effectively with customers on various support requests
  • Utilize and contribute to the Knowledge Base
  • Analyze data using tools like Looker and MySQL
  • Handle product integrations and escalate issues as necessary
  • Engage in customer success outreach

Education

  • Background in Computer Science (preferred)

Benefits

  • Competitive salaries
  • Stock options
  • Medical, dental, and vision coverage
  • Flexible vacation
  • 401(k) plan and match
To read the complete job description, please click on the ‘Apply’ button
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CEO of Sovrn
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Walter Knapp
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Help content creators do more of what they love, and less of what they don’t.

6 jobs
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FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$45,000/yr - $58,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 8, 2024

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