Job details

Spa Desk Agent

Location:

The Homestead

Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description:

The Spa Scheduler will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. This position is responsible for accurately booking and confirming appointments, greeting guests, providing tours, serving beverages, as well as checking guests in and out of the spa area.

Responsibilities:

Responsibilities:

Check guests in and out.
Schedule spa appointments, in accordance with Omni Hotel & Resorts Moments of Service.
Up-sell, cross-sell, and pre-sell services and products.
Communicate spa promotions with guests.
Must be proficient on the telephone.
Must be able to maintain a professional demeanor during the busy times.

Requirements:

Customer service experience is highly preferred.
High school diploma or equivalent.
Must be proficient with Microsoft Office.
Must be able to communicate effectively in a professional business environment.
Must have the ability to stand for 7 hours per day.
Ability to lift, carry, push, pull 30 lbs.
Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.