This position is responsible for welcoming guests and creating a positive first impression, booking appointments, and maintaining a clean and inviting reception area. Associates are responsible for providing exceptional customer service, creating an environment of hospitality and luxury, and consistently demonstrate a positive and professional attitude.

Customer Service

• Greet members and guests upon arrival to Sanctuary Spa
• Check guests into the spa & direct them where to go for appointments
• Book appointments, provide information about Sanctuary Spa and services
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

Reception Desk Oversight

• Operate cash register
• Process payments
• Manage/handle cash and balance cash drawer each shift.
• Perform opening and/or closing duties, as required
• Answer and transfer phone calls

Cleanliness

• Assist in maintaining the cleanliness and stock levels of spa lobby, retail displays and Relaxation Room
• Assisting with Laundry duties

Communication and Relationships

• Communicate timely and follow up, as appropriate
• Provide membership sales team with guest/prospect lead contact information
• Active participation in required events, required programs, required meetings and required trainings

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Maintain cleanliness of Relaxation Room and stock level of items
• Assisting with Laundry duties

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

• Policies and Regulations - Knowledge of company polices.
• Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
• Computer - Ability to utilize spa software program and email communication software, such as Microsoft Outlook.

EXPERIENCE & EDUCATION

• At least one year experience in the hospitality industry or related service position preferred.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position deals with outside personnel such as members and guests on a regular basis with contact in various forms such as in person, phone and email.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• Standing is as needed.