Job details

Customer Support Associate, Bilingual Malay (Starlink)

SpaceX is revolutionizing satellite internet services with Starlink. We are looking for bilingual customer support associates who are problem solvers and obsessed with customer satisfaction.

Skills

Technical support expertise
Excellent problem-solving
Strong communication skills
Attention to detail
Customer advocacy

Responsibilities

Triage and resolve customer issues across multiple channels
Provide technical support to customers
Advocate for customer needs within SpaceX
Surface product and process issues
Collaborate to improve troubleshooting workflows
Maintain internal knowledge base

Education

High school diploma or equivalency certificate

Benefits

Medical, vision, and dental coverage
401(k) retirement plan
Paid parental leave
3 weeks of paid vacation
Discretionary bonuses and stock options

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By SpaceX

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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