Job details

Customer Support Associate, Bilingual (Starlink)

SpaceX is looking for a bilingual Customer Support Associate to join the Starlink team, providing exceptional customer service and technical support to users worldwide.

Skills

Problem-solving
Technical aptitude
Customer advocacy
Detail-oriented
Effective communication

Responsibilities

Triage and resolve customer issues across multiple channels (digital, voice, etc.)
Provide technical support to customers using hardware, software, and network expertise
Be a relentless internal advocate for the customer within SpaceX
Surface product, process, and training issues
Collaborate with internal teams to improve troubleshooting workflows
Create and maintain an internal knowledge base

Education

High school diploma or equivalency certificate

Benefits

Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Paid vacation and holidays

To read the complete job description, please click on the ‘Apply’ button

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By SpaceX

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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