Job details

Customer Support Associate (Starlink) 2nd shift

SpaceX is seeking a Customer Support Associate for the Starlink project to enhance customer experience and support. Ideal candidates possess excellent problem-solving skills and a strong customer-focused mindset.

Skills

Problem-solving
Technical aptitude
Communication skills
Empathy
Attention to detail

Responsibilities

Triage and resolve customer issues
Provide technical support across multiple channels
Advocate for customer needs within SpaceX
Collaborate with internal teams for process improvement
Maintain knowledge base and help center materials

Education

High school diploma or equivalent

Benefits

Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Paid parental leave
Paid vacation and holidays

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By SpaceX

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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