Job details

Customer Support Associate (Starlink) - job 2 of 4

SpaceX is looking for a Customer Support Associate to provide exceptional customer service for Starlink. You will play a key role in ensuring customer satisfaction and resolving issues.

Skills

Excellent problem-solving skills
Strong communication skills
Technical aptitude
Empathy and active listening
Attention to detail

Responsibilities

Triage and resolve customer issues across multiple channels
Provide technical support using hardware, software, and network expertise
Advocate for the customer within SpaceX
Collaborate to improve troubleshooting workflows
Maintain internal knowledge base and help center collateral

Education

High school diploma or equivalency

Benefits

Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Paid parental leave
3 weeks paid vacation
Eligible for long-term incentives

To read the complete job description, please click on the ‘Apply’ button

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By SpaceX

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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