Job details

Lead, Starlink Customer Support Quality Assurance

SpaceX is looking for a Lead for the Starlink Customer Support Quality Assurance team who will own and improve the quality of customer support experiences for Starlink. This role demands leadership in process improvement while managing a dedicated team.

Skills

Leadership in customer operations
Data analysis skills
Experience with SQL or BI tools
Project management
Lean/6-Sigma certifications

Responsibilities

Lead the Starlink Support process planner and quality specialist roles
Assess employee performance and address issues
Develop strategies to elevate customer experience
Create and maintain processes for outstanding metrics
Manage the internal knowledge base for customer support
Identify operational opportunities and mitigate risks

Education

Bachelor’s degree in relevant field
Experience leading quality functions

Benefits

Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Long-term incentives
Paid parental leave
Paid vacation and holidays

To read the complete job description, please click on the ‘Apply’ button

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SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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