Job details

Supervisor, Starlink Customer Support

SpaceX is seeking a Supervisor for its Starlink Customer Support team to lead and enhance customer experience. The ideal candidate will ensure resolution of customer issues and motivate the support team.

Skills

Customer service management
Strong communication skills
Technical aptitude
Analytical skills
Project management

Responsibilities

Lead a team of support associates
Assess employee performance and manage customer interactions
Monitor and improve operations for safety and quality
Develop triage methods and troubleshooting playbooks
Collaborate with internal teams to enhance customer experience
Create and maintain an internal knowledge base

Education

Bachelor's degree in a related field or 4+ years of experience

Benefits

Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Paid parental leave
Accrual of paid vacation
Employee Stock Purchase Plan

To read the complete job description, please click on the ‘Apply’ button

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By SpaceX

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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