Job details

Technical Support Associate, Bilingual Portuguese (Starlink)

SpaceX is seeking a Technical Support Associate to provide exceptional support for Starlink customers. The role involves diagnosing and resolving technical issues while ensuring customer satisfaction.

Skills

Fluent in English and Portuguese
Excellent problem-solving and communication skills
Attention to detail and time management skills
Experience in troubleshooting software and hardware

Responsibilities

Triage and resolve customer issues across multiple channels.
Provide technical support using hardware, software, and network expertise.
Collaborate with internal teams to improve troubleshooting workflows.
Create and maintain internal Knowledge Base & Help Center collateral.
Debug and root cause hardware and software issues.

Education

High school diploma or equivalency certificate

Benefits

Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Life insurance and disability insurance
Paid parental leave
Three weeks of paid vacation

To read the complete job description, please click on the ‘Apply’ button

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SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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