Job details

Technical Support Associate, Bilingual (Starlink)

SpaceX is looking for a Technical Support Associate who will provide exceptional customer service to Starlink users, resolving technical issues and improving customer experience.

Skills

Technical support experience
Bilingual communication skills
Problem-solving skills
Attention to detail
Time management skills

Responsibilities

Triage and resolve customer issues across multiple channels.
Provide technical support using hardware, software, and network expertise.
Collaborate with internal teams to improve troubleshooting processes.
Create and maintain internal Help Center collateral.
Test software and hardware configurations.
Debug and troubleshoot application/hardware issues.

Education

High school diploma or equivalency certificate

Benefits

Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
3 weeks of paid vacation
10 or more paid holidays per year
Employee Stock Purchase Plan
Company shuttle for commuting

To read the complete job description, please click on the ‘Apply’ button

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By SpaceX

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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