Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Technical Support Associate, Bilingual (Starlink) image - Rise Careers
Job details

Technical Support Associate, Bilingual (Starlink)

SpaceX is looking for a Technical Support Associate who will provide exceptional customer service to Starlink users, resolving technical issues and improving customer experience.

Skills

  • Technical support experience
  • Bilingual communication skills
  • Problem-solving skills
  • Attention to detail
  • Time management skills

Responsibilities

  • Triage and resolve customer issues across multiple channels.
  • Provide technical support using hardware, software, and network expertise.
  • Collaborate with internal teams to improve troubleshooting processes.
  • Create and maintain internal Help Center collateral.
  • Test software and hardware configurations.
  • Debug and troubleshoot application/hardware issues.

Education

  • High school diploma or equivalency certificate

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • 3 weeks of paid vacation
  • 10 or more paid holidays per year
  • Employee Stock Purchase Plan
  • Company shuttle for commuting
To read the complete job description, please click on the ‘Apply’ button
SpaceX Glassdoor Company Review
3.8 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
SpaceX DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of SpaceX
SpaceX CEO photo
Elon Musk
Approve of CEO

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

790 jobs
MATCH
Calculating your matching score...
BADGES
Badge Future MakerBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Mission Driven
Social Impact Driven
Passion for Exploration
Reward & Recognition
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$64,560/yr - $75,980/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
October 28, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!