Job details

Technical Support Associate (Starlink) - job 2 of 2

SpaceX is seeking a Technical Support Associate for Starlink to provide exceptional customer support and technical assistance. Ideal candidates are problem solvers with excellent communication and technical skills.

Skills

Excellent problem-solving skills
Strong attention to detail and time management
Experience with networking, hardware troubleshooting, and software development
Fluency in multiple languages
Ability to communicate complex concepts clearly

Responsibilities

Triage and resolve customer issues via various channels
Provide technical support using hardware, software, and network expertise
Collaborate with internal teams to improve troubleshooting workflows
Create and maintain internal knowledge base materials
Test software and hardware configurations to solve customer issues
Debug and root cause hardware and software issues

Education

High school diploma or equivalency certificate

Benefits

Comprehensive medical, vision, and dental coverage
401(k) retirement plan
Paid parental leave
3 weeks of paid vacation
Potential long-term incentives and bonuses

To read the complete job description, please click on the ‘Apply’ button

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By SpaceX

SpaceX, founded by Elon Musk, is an aerospace manufacturer and space transport services company aiming to revolutionize space technology, with the ultimate goal of enabling human life on Mars.

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