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Self- Storage Property Manager

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.

We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.

Job Summary

The mission of the Self-Storage Property Manager is to continue to grow our operational excellence and drive property performance. This position will be in Aubrey, TX. Managers utilize strong interpersonal skills while interacting with customers, assisting them in identifying storage needs while providing real-time, cost-effective solutions. Resolving issues, answering questions, and providing general information regarding our company and policies are included in daily responsibilities. Managers are active during the day, taking time to inspect, clean out and prepare units for lease, and maintaining the property grounds and buildings. Ensuring the highest standard of quality in cleanliness, safety, and visual appearance is a priority.

Key Results:

  • Consistently achieve 75% lead & reservation to move in conversion ratio
  • Achieve and maintain 92%-unit occupancy or higher and continue to grow revenue month over month
  • Maintain 4% or less monthly delinquency

Objectives and Responsibilities:

  • Perform grassroots marketing in the local area and attend community events
  • Day to day light maintenance and repair of the facility including routine inspections adhering to audit standards
  • Create excellence in Customer Experience, with a mindset of being customer centric
  • Promote and drive awareness of the FreeUp Storage brand
  • Ability to keep and maintain accurate digital records

Competencies:

  • Communication – Excellent written and verbal communication skills
  • Business Acumen – Ability to research and understand state lien laws to stay up to date with local and state requirements
  • Customer Centricity – Creating the greatest customer experience
  • Initiative – General understanding of property maintenance and identifying needs
  • Technology – Ability to embrace new technology and adapt to the evolution of business and the industry

Qualifications:

  • Valid Driver’s license
  • High School Diploma required,
  • Competitive Full Time Hourly Rate: $18 - $20 per hour.
  • Bonus opportunities.
  • Comprehensive benefits including 401k with company matching.
  • Company paid health, vision, dental, short-term disability, and life insurance.
  • Paid time off.
  • Uniform stipend.
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CEO of Spartan Investment Group
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Scott Lewis
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Average salary estimate

$39520 / YEARLY (est.)
min
max
$37440K
$41600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Self- Storage Property Manager, Spartan Investment Group

Join Spartan Investment Group as a Self-Storage Property Manager and help us elevate operational excellence while driving property performance. Located in Aubrey, TX, our mission is to enhance lives through our values, which include offering solid returns to investors and creating lasting wealth. As a Self-Storage Property Manager, you will utilize your strong interpersonal skills, assisting customers in identifying their storage needs and providing real-time, cost-effective solutions. Your daily tasks will involve resolving issues, answering questions, and ensuring our property remains clean, safe, and visually appealing. You will also perform grassroots marketing in the local area, participate in community events, and engage in light maintenance and repairs—always adhering to audit standards. You'll work towards achieving crucial key results such as a 75% lead to move-in conversion ratio and maintaining a 92% unit occupancy rate. Your role will be pivotal in fostering a customer-centric environment while promoting the FreeUp Storage brand. If you have excellent communication skills, a keen understanding of property maintenance, and a willingness to embrace new technologies, we invite you to apply and be part of our growing team where everyone thrives!

Frequently Asked Questions (FAQs) for Self- Storage Property Manager Role at Spartan Investment Group
What is the role of a Self-Storage Property Manager at Spartan Investment Group?

The Self-Storage Property Manager at Spartan Investment Group is responsible for driving property performance, improving customer satisfaction, and ensuring operational excellence. This role requires strong interpersonal skills to assist customers with their storage needs while maintaining the property’s cleanliness and safety.

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What qualifications are needed for the Self-Storage Property Manager position at Spartan Investment Group?

To qualify for the Self-Storage Property Manager role at Spartan Investment Group, candidates need a valid driver's license and a high school diploma. Strong communication skills, a customer-centric mindset, and a general understanding of property maintenance are also essential.

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How does being a Self-Storage Property Manager contribute to Spartan Investment Group's success?

A Self-Storage Property Manager plays a vital role at Spartan Investment Group by achieving high occupancy rates, ensuring customer satisfaction, and promoting the FreeUp Storage brand. These efforts directly contribute to revenue growth and the overall operational success of the company.

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What are some key responsibilities of the Self-Storage Property Manager at Spartan Investment Group?

Key responsibilities include servicing customer inquiries, conducting property inspections, performing light maintenance, executing grassroots marketing initiatives, and maintaining accurate digital records, all aimed at surpassing performance metrics set by Spartan Investment Group.

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What are the benefits for a Self-Storage Property Manager working at Spartan Investment Group?

The Self-Storage Property Manager position at Spartan Investment Group offers a competitive hourly rate of $18 - $20, bonus opportunities, and comprehensive benefits, including 401k matching, paid health insurance, paid time off, and a uniform stipend.

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Common Interview Questions for Self- Storage Property Manager
What would you consider the biggest challenge as a Self-Storage Property Manager?

Identifying customer needs and maintaining high occupancy levels can be challenging. When answering, share experiences where you successfully navigated customer inquiries and highlight any metrics you improved.

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How do you prioritize tasks in a busy property management environment?

Effective prioritization involves assessing urgency and importance. Share an example of how you managed multiple tasks and detail how you ensured that customer service remained a top priority while accomplishing maintenance duties.

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Can you describe a time you enhanced the customer experience?

Think about an instance where you identified a customer's unique storage needs and tailored your approach. Discuss how this personal touch not only satisfied the customer but also improved their likelihood of returning.

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How familiar are you with state lien laws and their application in property management?

Demonstrate your understanding by sharing knowledge or experiences related to adhering to state requirements. Explain how staying informed about regulations helps protect both the property and customer interests.

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What strategies would you use to achieve high lead conversion rates?

Discuss your approach to customer engagement and grassroots marketing. Illustrate with examples from previous work where you were able to convert inquiries into actual leases, highlighting relevant metrics where possible.

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How do you handle conflicts with customers?

Conflict resolution is key in property management. Provide specific examples of past conflicts and detail how you listened to the customer, acknowledged their feelings, and worked towards a resolution that benefited both parties.

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What is your approach to maintaining property cleanliness and safety?

Share an organized process for conducting daily inspections and the importance of routine maintenance. Discuss how your proactive measures not only enhance visual appeal but also ensure tenant safety.

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How do you plan to promote the FreeUp Storage brand in your community?

Talk about your ideas for grassroots marketing, engaging in community events, and utilizing social media to raise brand awareness. Be sure to emphasize your previous successful marketing experiences.

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What tools or technology do you use to manage properties effectively?

Mention any property management software or CRM tools you're familiar with. Explain how these technologies can facilitate efficient record-keeping and communication, underscoring your adaptability in utilizing technology.

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Why do you want to work as a Self-Storage Property Manager for Spartan Investment Group?

Connect your career goals with Spartan Investment Group's values and growth trajectory. Illustrate how you align with their mission of improving lives and producing solid returns, expressing enthusiasm for contributing to their success.

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DATE POSTED
March 20, 2025

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