Dutch Customer Advisor - Madrid

You will be part of a project dedicated to delivering cutting-edge products that make everyday life easier and more enjoyable. Our commitment to innovation and customer satisfaction has made us a leader in the industry. We are seeking a dynamic and customer-focused individual to join our team and help us continue to provide exceptional service to our valued customers.

Position Overview:

As a Customer Advisor, you will be the voice of our brand, providing top-tier support and ensuring our customers have the best experience possible. You will handle a variety of tasks, from managing customer inquiries to providing technical assistance, all while upholding our quality standards and enhancing customer loyalty.

Key Responsibilities:

• Engage with customers via phone and email to offer outstanding service, manage website orders, support purchases on external platforms, and track orders. Provide clear and detailed technical assistance for all our products.
• Ensure all customer transactions meet our high-quality standards. Accurately diagnose issues using established guidelines, identify causes, and apply product warranties when appropriate.
• Efficiently address customer inquiries and requests. Manage incidents with a focus on customer satisfaction and loyalty, preventing formal complaints.
• Maintain precise records of all transactions to ensure accurate handling of customer information.
• Adhere to professional ethics and stay informed about Shark Ninja communications and updates.
• Understand and comply with safety requirements and company policies from our client. Focus on continuous improvement and enhancing the customer experience.
• Be mindful of environmental aspects related to your role, such as energy and water conservation, and waste management.

• Excellent communication skills, both verbal and written in English and Dutch language.

• Proven experience in customer service or a related field.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.

• Be part of a forward-thinking company that values creativity and innovation.
• Opportunities for professional development and career advancement.
• Work with a dedicated and passionate team that values collaboration and mutual support.
• Make a difference by helping customers enjoy the full benefits of our well known products.
• Candidate must already be based in Madrid
• Hybrid working model.
• Indefinite contract.
• Regular office hours Monday to Friday.
• Language bonus, performance bonuses.