Specialist I, Customer Care

• Accurately enter customer interactions and information within Sysmex systems.
• Customer scheduled events accurately entered across all systems.
• Ensure calibrator materials are ordered and shipped within the expected timeframe.
• Develop positive rapport with customers and coworkers and collaborate to resolve issues.
• Understand and support company and department goals and objectives
• Other duties as assigned.

• Associate’s degree required or 2 years relevant Customer Service experience in a related industry or manufacturing environment.
• 3 - 12 months of Customer Service experience or experience in a related industry or manufacturing environment.
• Strong communication (verbal and written).
• Microsoft Suite proficient.
• Detail oriented; Time Management; Makes decisions according to existing policies and procedures; Applies basic problem-solving skills and knows who to involve.

Sysmex’s COVID-19 vaccination policy, consistent with its status as a federal government contractor and commitment to its customers and to providing a safe workplace for its employees, requires that, to the extent permitted by applicable law, all Sysmex employees must be fully vaccinated against COVID-19 by the latter of your start date. To the extent permitted by applicable law, any offer of employment extended will be conditioned upon the individual’s ability to provide proof of current vaccination status. Sysmex makes reasonable accommodations when needed for medical or religious reasons. However, vaccine exemption and other accommodation requests cannot be granted unless the individual is able, with the accommodation, to perform the essential functions of the job.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.