Specialist I, Project - OneVoice

• Be the Single Voice to the customer in all aspects of the implementation process and to inform all the necessary internal resources. In this role, the incumbent will keep in contact with the customer regarding updates and to inquire about customer readiness as the installation date approaches.
• Manage and drive the coordination of related schedules needed to align in order to achieve revenue capture through the integration process (customer training, installation, and implementation). Proactively ensure that issues relating to delayed integrations are communicated and possible resolutions are explored. Acts as the primary liaison between internal customers responsible for executing the integration process and to the customer site to keep them informed.
• Provide oversight and interface with cross-functional schedules outside of Implementation Services to influence and maximize revenue recognition and meeting customer expectations. Resolve conflicting priorities that may impact ability to complete integration and capture revenue in desired timeframe.
• Directly oversee Applications resource schedules, suggest alternatives, and coordinate schedule updates to maximize productivity and revenue capture, support regional alignment, and identify/recommend process improvements. Work closely with Applications management to develop and manage CAS self-directed scheduling and elevate when established criteria are not meeting business objectives
• Provide integration communications to internal stakeholders (Sales, Service, Applications, Training and Support) to facilitate consistency in timeline understanding and customer messaging.
• Participate in cross functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives. Must work closely with other commercial functions to address business obstacles and be easy to do business with externally. Responsible for identifying and communicating critical gaps, participating in the development and execution of effective resolutions.
• Track and report key performance indicators/metrics as defined or necessary.
• Develop and maintain effective relationships with key Sysmex associates in other functional areas (especially Sales, Service, Applications and Customer Training) to drive and support reduced cycle times to meet business and customer needs.
• Provide input into SAP or other tool(s) as required to coordinate integration activities to achieve minimum time between order receipt and implementation, capture relevant metrics to measure and manage business processes, and streamline process delivery.
• Other duties as requested.

• Bachelor’s degree preferred, 1-3 years of relevant work experience required.
• Strong written, oral, and persuasive communications skills required.
• Fluent in English, other languages a plus
• All MS office products and Windows application skills essential
• In addition, they must have strong time management and organizational skills. The incumbent must have influence management ability. Professional conduct necessary at all times even under stressful conditions.
• Strong interpersonal and team competencies with the ability to prioritize workload. Excellent organizational skills and attention to detail essential.

Sysmex’s COVID-19 vaccination policy, consistent with its status as a federal government contractor and commitment to its customers and to providing a safe workplace for its employees, requires that, to the extent permitted by applicable law, all Sysmex employees must be fully vaccinated against COVID-19 by the latter of your start date. To the extent permitted by applicable law, any offer of employment extended will be conditioned upon the individual’s ability to provide proof of current vaccination status. Sysmex makes reasonable accommodations when needed for medical or religious reasons. However, vaccine exemption and other accommodation requests cannot be granted unless the individual is able, with the accommodation, to perform the essential functions of the job.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.